Commercial Insurance Client Service Manager

Strive Solutions; Deer Park (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Strive Solutions is seeking a Senior Client Service Manager to lead key client relationships within a finance and insurance portfolio. You will serve as the primary contact for commercial clients, delivering tailored insurance and risk management solutions.

You will oversee renewals, conduct coverage analysis, and support program marketing while collaborating with brokers, carriers and internal specialists to coordinate service delivery and client outcomes.

Qualifications

• Experience managing relationships with commercial clients in insurance or risk management.
• Proven ability to analyze renewals and assess coverage needs.
• Strong analytical skills for risk and claims trend analysis.
• Proactive collaboration with brokers, carriers and internal teams.
• Leadership experience and mentoring capabilities.

Responsibilities

• Serve as the primary point of contact for commercial clients, delivering tailored insurance and risk management solutions.
• Oversee renewals, perform coverage analysis, and support program marketing.
• Collaborate with brokers, carriers, and internal specialists to coordinate service delivery and client outcomes.
• Analyze risk and claims trends to inform recommendations and improve coverage strategy.
• Resolve client service issues and identify opportunities for growth and enhanced value.
• Model an ethical, client-first culture and mentor junior team members.

Skills

Client management

Insurance/risk

Renewals/coverage analysis

Trend/claims analysis

Stakeholder coordination

Issue resolution

Leadership/mentoring

Job description

Senior Client Service Manager to lead key client relationships within a finance and insurance portfolio.

• Serve as the primary point of contact for commercial clients, delivering tailored insurance and risk management solutions.
• Oversee renewals, perform coverage analysis, and support program marketing.
• Collaborate with brokers, carriers, and internal specialists to coordinate service delivery and client outcomes.
• Analyze risk and claims trends to inform recommendations and improve coverage strategy.
• Resolve client service issues and identify opportunities for growth and enhanced value.
• Model an ethical, client-first culture and mentor junior team members.

Key qualifications/skills: strong commercial client management, insurance and risk expertise, renewal and coverage analysis capability, trend/claims analysis, stakeholder coordination, issue resolution, and leadership/mentoring skills.