Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Alpharetta (GA); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid holidays

401K with employer match

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America, Inc. is seeking a Commercial Insurance Account Manager in Alpharetta, GA with 3+ years in account management or 5+ years in the insurance industry and an active P&C license.

The role emphasizes client service, policy administration, renewal work, and collaborative teamwork within our Account Management group. The position requires strong communication, organizational, and analytical skills, plus a commitment to professional development.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines; gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Maintain agency management systems and carrier/vendor platforms; ensure documentation is complete.
• Assist with accounts receivable monitoring and collection efforts.

Skills

Account management

Insurance knowledge

Customer service

Communication

Organizational skills

Analytical skills

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America, Inc. is seeking a Commercial Insurance Account Manager in Alpharetta, GA with 3+ years in account management or 5+ years in the insurance industry and an active P&C license.

The role emphasizes client service, policy administration, renewal work, and collaborative teamwork within our Account Management group. The position requires strong communication, organizational, and analytical skills, plus a commitment to professional development.