Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Roswell (GA); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

Paid holidays

401K with match

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager in Georgia. The role covers day-to-day client service, renewals, policy administration, and support across construction and contracting sectors.

Multiple experience levels may be considered based on licensure and background. Primary duties include managing a book of business, responding to client inquiries, processing policy changes, and gathering underwriting information for renewals.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.

Skills

Account management

Customer service

Communication

Analytical

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager in Georgia. The role covers day-to-day client service, renewals, policy administration, and support across construction and contracting sectors.

Multiple experience levels may be considered based on licensure and background. Primary duties include managing a book of business, responding to client inquiries, processing policy changes, and gathering underwriting information for renewals.