Senior Commercial Credit & Collections Analyst

ACCO Engineered Systems, Inc.; Pasadena (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

ACCO Engineered Systems, Inc. in Pasadena, CA is seeking a Credit & Collections Specialist under the Credit & Collections Manager. You will reconcile accounts, pursue collections, and research customer billing issues to ensure accurate invoicing and timely payments.

The role includes communicating with customers, handling inquiries, preparing lien releases, and processing credits or adjustments. The team emphasizes accuracy, problem-solving, and proactive follow-up to keep projects on track.

Qualifications

• 3-5 years of experience with customer service and commercial collections.
• Strong analytical and problem solving skills.
• Strong attention to detail.
• Strong written and verbal communication skills and a strong ability to make interpersonal connections with internal employees and external customers.
• Ability to manage heavy workload.
• Knowledge of personal computers including demonstrated proficiency with Microsoft Word and Excel.
• Ability to work efficiently with or without supervision.

Responsibilities

• Inform customers of a ‘past due’ balance by various means, including notices, mailings, emails, and phone calls.
• Handle customer inquiries on outstanding invoices and provide requested documents.
• Research questions or disputes to determine invoice validity; revise, adjust, or credit invoices as needed.
• Support resolution of issues with field, dispatch or billing processes creating collection problems.
• Prepare lien releases for customers to get paid.
• Process credits and adjustments for bad invoicing, warranties, or other issues.
• Prepare weekly credit agenda report for collection calls and meetings.
• Other duties as assigned by Credit & Collections Manager.

Skills

Analytical reasoning

Problem solving

Attention to detail

Written communication

Verbal communication

Interpersonal skills

Workload management

Tools

Microsoft Word

Excel

Job description

ACCO Engineered Systems, Inc. in Pasadena, CA is seeking a Credit & Collections Specialist under the Credit & Collections Manager. You will reconcile accounts, pursue collections, and research customer billing issues to ensure accurate invoicing and timely payments.

The role includes communicating with customers, handling inquiries, preparing lien releases, and processing credits or adjustments. The team emphasizes accuracy, problem-solving, and proactive follow-up to keep projects on track.