Strategic Credit & Collections Analyst

CRH; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Wellness program

Growth opportunities

Job summary

Pennsy Supply, a CRH company, is seeking a Credit & Collections Analyst to manage a portfolio of commercial customer accounts, drive timely collections, and minimize credit risk. You will liaise with Sales, Customer Service, Operations, Billing, and Finance to resolve payment issues and improve cash flow.

The role emphasizes outbound collections, account research, and building strong customer relationships while supporting the Credit & Collections Manager on portfolio management and process

Qualifications

• Strong collection, negotiation, and account resolution skills.
• Excellent verbal communication skills with high-volume outbound calls.
• Proven ability to build and maintain positive customer relationships via phone and email.
• Strong listening skills and ability to influence payment outcomes.
• Professional and persistent in difficult collection situations.
• Strong analytical and problem-solving capabilities.
• Highly organized with excellent follow-up and time management.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Self-motivated with a strong sense of accountability and ownership.

Responsibilities

• Manage an assigned portfolio of commercial customer accounts with a focus on reducing delinquency and improving cash flow.
• Conduct a high volume of outbound collection calls and emails daily to secure payment on past due accounts.
• Review aging reports and prioritize collection efforts based on account exposure, risk level, payment history, and aging status.
• Contact customers regarding overdue invoices, missed payment commitments, unapplied cash, and disputed balances.
• Negotiate payment arrangements and establish realistic payment plans when appropriate.
• Monitor payment commitments and follow up promptly on broken promises to pay.
• Perform skip tracing and account research when customer contacts become inactive or unresponsive.
• Escalate chronically delinquent accounts according to established credit and collection procedures.
• Place accounts on credit hold when necessary and communicate account status to internal customers and management.
• Research and resolve billing discrepancies, pricing issues, short payments, deductions, missing documentation, and disputed invoices.
• Work closely with Sales, Customer Service, Dispatch, Billing, and Operations to remove barriers preventing payment.
• Reconcile customer accounts and identify aging items requiring resolution.
• Maintain detailed collection notes documenting conversations, commitments, disputes, and follow-up actions.
• Monitor customer payment trends and identify potential credit risks before balances become delinquent.
• Assist with collection agency placements, lien-related documentation, and other escalated collection activities when necessary.
• Consistently meet established collection performance metrics and portfolio objectives.

Skills

Collection skills

Negotiation

Customer relationships

Verbal communication

Analytical thinking

Time management

Excel proficiency

Ownership / accountability

Tools

Microsoft Excel

Microsoft Office

Job description

Pennsy Supply, a CRH company, is seeking a Credit & Collections Analyst to manage a portfolio of commercial customer accounts, drive timely collections, and minimize credit risk. You will liaise with Sales, Customer Service, Operations, Billing, and Finance to resolve payment issues and improve cash flow.

The role emphasizes outbound collections, account research, and building strong customer relationships while supporting the Credit & Collections Manager on portfolio management and process