Senior Commercial Complaint Resolution Specialist

PR Girl Manifesto; Atlanta (GA); Híbrido; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Vacation days

Descripción de la vacante

Truist Financial Corporation seeks a seasoned complaint resolution specialist for the Commercial Community Bank, Corporate and Institutional Group. You will resolve complex client complaints, maintain rigorous documentation, and ensure compliance while meeting service levels.

You will act as a subject matter expert, mentor peers, and help onboard new hires. Strong editorial, leadership, and communication skills are essential for success in a fast-paced regulatory environment.

Formación

• Associate's degree or equivalent education and related training.
• Seven years of experience in financial services or regulatory contexts with three years in client complaints or regulatory/audit examinations.
• Seven years proven experience composing well written complex correspondence with editorial authority.
• Excellent client service skills.
• Proven ability to solve problems and meet deadlines.

Responsabilidades

• Provide full resolution and response to verbal and written client complaints with regulatory compliance and operational accuracy.
• Ensure all client concerns are addressed promptly with professional communication.
• Maintain expert knowledge of compliance regulations, bank products, and procedures to support investigations.

Conocimientos

Editorial writing

Client service

Leadership

Training design

Time management

Communication

Problem solving

Attention to detail

Decision making

Teamwork

Educación

Associate's degree or equivalent

Bachelor's degree

Herramientas

SalesForce

Microsoft Office

Descripción del empleo

Truist Financial Corporation seeks a seasoned complaint resolution specialist for the Commercial Community Bank, Corporate and Institutional Group. You will resolve complex client complaints, maintain rigorous documentation, and ensure compliance while meeting service levels.

You will act as a subject matter expert, mentor peers, and help onboard new hires. Strong editorial, leadership, and communication skills are essential for success in a fast-paced regulatory environment.