Senior Commercial Banking Account Lead

Northern Trust; Chicago (IL); Hybrid; USD 74,000 - 126,000; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits

Paid time off

Job summary

Northern Trust in Chicago, IL is seeking a Senior Banking Account Manager to support commercial banking clients through account administration, transaction processing, documentation, reporting, and issue resolution.

You will partner with Relationship Managers, servicing teams, and internal stakeholders to ensure client requests are handled accurately and promptly, coordinating daily servicing and maintaining records and compliant documentation across client portfolios.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• 1 to 2 years of experience in client servicing, account administration, or transaction processing within financial services.
• Strong communication, judgment, and problem-solving skills with a focus on responsive client service.
• Ability to manage multiple priorities, navigate systems, and work accurately in a fast-paced environment.

Responsibilities

• Coordinate daily account servicing and administration for commercial banking clients.
• Process transactions, resolve inquiries, obtain documentation, and maintain accurate client information.
• Develop action plans for client requests and ensure timely follow-up, execution, and communication.
• Partner with Relationship Managers, servicing teams, and internal stakeholders to support client delivery.
• Maintain required records, fees, balances, specialized procedures, and client communication documentation.
• Assess service requests and coordinate operational updates, account changes, and transaction support.
• Monitor banking operations, reports, tickets, and documentation to ensure accurate and timely processing.
• Research client records, contracts, agreements, and supporting materials to answer inquiries and confirm account setup.
• Maintain working knowledge of syndicated loan transactions, loan and credit agreements, collateral reporting, and relationship-monitoring documentation.

Skills

Client servicing

Account administration

Transaction processing

Communication

Problem-solving

Multitasking

Education

Bachelor’s degree

Job description

Northern Trust in Chicago, IL is seeking a Senior Banking Account Manager to support commercial banking clients through account administration, transaction processing, documentation, reporting, and issue resolution.

You will partner with Relationship Managers, servicing teams, and internal stakeholders to ensure client requests are handled accurately and promptly, coordinating daily servicing and maintaining records and compliant documentation across client portfolios.