Senior Banking Account Manager

Northern Trust; Chicago (IL); Hybrid; USD 74,000 - 126,000; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits

Paid time off

Job summary

Northern Trust in Chicago, IL is seeking a Senior Banking Account Manager to support commercial banking clients through account administration, transaction processing, documentation, reporting, and issue resolution.

You will partner with Relationship Managers, servicing teams, and internal stakeholders to ensure client requests are handled accurately and promptly, coordinating daily servicing and maintaining records and compliant documentation across client portfolios.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• 1 to 2 years of experience in client servicing, account administration, or transaction processing within financial services.
• Strong communication, judgment, and problem-solving skills with a focus on responsive client service.
• Ability to manage multiple priorities, navigate systems, and work accurately in a fast-paced environment.

Responsibilities

• Coordinate daily account servicing and administration for commercial banking clients.
• Process transactions, resolve inquiries, obtain documentation, and maintain accurate client information.
• Develop action plans for client requests and ensure timely follow-up, execution, and communication.
• Partner with Relationship Managers, servicing teams, and internal stakeholders to support client delivery.
• Maintain required records, fees, balances, specialized procedures, and client communication documentation.
• Assess service requests and coordinate operational updates, account changes, and transaction support.
• Monitor banking operations, reports, tickets, and documentation to ensure accurate and timely processing.
• Research client records, contracts, agreements, and supporting materials to answer inquiries and confirm account setup.
• Maintain working knowledge of syndicated loan transactions, loan and credit agreements, collateral reporting, and relationship-monitoring documentation.

Skills

Client servicing

Account administration

Transaction processing

Communication

Problem-solving

Multitasking

Education

Bachelor’s degree

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior Banking Account Manager

The Senior Banking Account Manager supports commercial banking clients through account administration, transaction processing, documentation, reporting, and issue resolution. This role partners with Relationship Managers, service teams, and internal business partners to ensure client requests are handled accurately and efficiently.

Key Responsibilities

• Coordinate daily account servicing and administration for commercial banking clients.
• Process transactions, resolve inquiries, obtain documentation, and maintain accurate client and account information.
• Develop action plans for client requests and ensure timely follow-up, execution, and communication.
• Partner with Relationship Managers, servicing teams, and internal stakeholders to support client delivery.
• Maintain required records, fees, balances, specialized procedures, and client communication documentation.
• Assess service requests and coordinate operational updates, account changes, and transaction support.
• Monitor banking operations, reports, tickets, and documentation to ensure accurate and timely processing.
• Research client records, contracts, agreements, and supporting materials to answer inquiries and confirm account setup.
• Maintain working knowledge of syndicated loan transactions, loan and credit agreements, collateral reporting, and relationship-monitoring documentation.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• 1 to 2 years of experience in client servicing, account administration, or transaction processing within financial services.
• Strong communication, judgment, and problem-solving skills with a focus on responsive client service.
• Ability to manage multiple priorities, navigate systems, and work accurately in a fast-paced environment.

Preferred Experience

• Experience supporting commercial banking, loan operations, credit administration, treasury services, or financial services client servicing.
• Familiarity with syndicated lending, collateral reporting, account documentation, or relationship-monitoring materials.

Working Model

This is a hybrid role with an expectation to work in the office 60% of available business days each month. Flexibility in start and end times may be required based on client needs and workload.

Salary Range

$74,200 - 126,200 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.