Senior Commercial AV Installer & Troubleshooter

ImageNet Consulting; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

ImageNet Consulting in Tulsa, OK is seeking an AV Service Technician to diagnose, test, maintain and repair AV systems for commercial clients. The role emphasizes rapid troubleshooting, documentation reviews, and vendor resources to maximize uptime.

You will perform service calls, installations, and on-site support, coordinate with the AV team and Project Coordinator, and ensure accurate reporting and records of work performed.

Qualifications

• CTS and/or CTS-I Certification within first year of hire.
• 5+ years in general Commercial AV or similar IT-related experience preferred.
• Experience with programming and navigating QSC, Extron, Crestron, AMX, Cisco, Biamp, and general network infrastructure software is required.
• Prior experience in commercial sound, video, lighting, projection systems, corporate conference room sound & video and videoconferencing is required.
• Knowledge of complex wiring configurations and/or signal flow for audio, video, and control preferred but not required.
• Proven track record in providing superior client service.

Responsibilities

• Performs any service calls and installations assigned by AV Project Coordinator.
• Assists in sales and customer facing meetings as needed and reports all customer complaints to management for follow up.
• Inspects and tests equipment to locate and repair problems; assists other AV Team members in troubleshooting audiovisual or network related issues.
• Recommends changes in installation specifications to simplify assembly and maintenance.
• Adjusts, calibrates, aligns, and modifies equipment, and records effects on system performance.
• Demonstrates use of equipment to customers following installation or repair and checks function of newly installed equipment to evaluate system performance under actual operating conditions.
• Sends email reports to Lead Installer detailing work done in connection with installation or repair.
• Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to audiovisual and network technical support.
• Discusses layout and assembly procedures and problems to clarify design details and functional criteria of units and assembles complete prototype system if scheduling allows.
• Submits all pertinent administrative data complete and on time
• Maintains vehicle, tools, and inventory in a neat, clean, and organized fashion.
• Communicates with the Lead Installer or Project Coordinator concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
• Communicates training needs that may increase system effectiveness to Project Coordinator.

Skills

AV troubleshooting

Customer service

Time management

Independent work

Communication skills

PC skills

Education

Associate’s degree or equivalent

Tools

QSC

Extron

Crestron

AMX

Cisco networking

Biamp

Networking protocols

Job description

ImageNet Consulting in Tulsa, OK is seeking an AV Service Technician to diagnose, test, maintain and repair AV systems for commercial clients. The role emphasizes rapid troubleshooting, documentation reviews, and vendor resources to maximize uptime.

You will perform service calls, installations, and on-site support, coordinate with the AV team and Project Coordinator, and ensure accurate reporting and records of work performed.