Senior Collections Specialist: Lead High-Value Accounts

Xpress Global Systems (XGS); Chattanooga (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Xpress Global Systems (XGS) is seeking a Senior Collections Specialist in the Chattanooga, TN area. The role will independently manage a portfolio of complex or high-value customer accounts, driving timely collections and accurate documentation while working with Sales, Customer Service, Billing, Cash Applications, and Accounting to resolve disputes and prevent payment delays.

The ideal candidate will have 3+ years in accounts receivable or collections, strong analytical and negotiation skills,

Qualifications

• 3+ years of progressive accounts receivable or commercial collections experience.
• Ability to independently manage multiple high-value customer accounts.
• Strong knowledge of AR processes, credit and collections practices, and financial controls.
• Proficiency with Microsoft Excel and ERP/Accounting systems.

Responsibilities

• Independently manage a portfolio of complex or high-value customer accounts and maintain professional follow-up.
• Implement collection procedures, contact standards, escalation paths, and documentation requirements.
• Review aging and collection activity to prioritize risk and ensure timely follow-up on past-due balances.
• Monitor portfolio indicators and communicate results to management.
• Coordinate payment arrangements within guidelines and escalate when needed.
• Maintain accurate collection notes and supporting documentation in systems.
• Prepare aging summaries and account updates for management review.

Skills

Accounts Receivable

Collections

Excel

ERP/Accounting Systems

Analytical Skills

Negotiation

Communication

Attention to detail

Tools

ERP/Accounting/Collections software

Job description

Xpress Global Systems (XGS) is seeking a Senior Collections Specialist in the Chattanooga, TN area. The role will independently manage a portfolio of complex or high-value customer accounts, driving timely collections and accurate documentation while working with Sales, Customer Service, Billing, Cash Applications, and Accounting to resolve disputes and prevent payment delays.

The ideal candidate will have 3+ years in accounts receivable or collections, strong analytical and negotiation skills,