Senior Collections Lead: Complex Accounts & Cash Resolution

Xpress Global Systems, LLC; Chattanooga (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Xpress Global Systems, LLC is seeking a Senior Collections Specialist to manage a portfolio of complex customer accounts and drive timely collections. You will work with Sales, Customer Service, Billing, Cash Applications, and Accounting to resolve disputes, obtain remittance information, and prevent delays.

The role requires strong judgment, organization, and communication skills with a customer-focused approach to ensure accurate documentation and compliant collection practices.

Qualifications

• Three or more years of progressive accounts receivable or commercial collections experience.
• Experience independently managing multiple customer accounts and priorities.
• Strong knowledge of accounts receivable processes, credit and collections practices, account reconciliation, and cash application.

Responsibilities

• Independently manage an assigned portfolio of complex or high-value customer accounts, prioritizing collection activity and professional follow-up.
• Implement collection procedures, contact standards, escalation paths, and documentation requirements; suggest improvements.
• Review aging and collection activity to prioritize risk and ensure timely follow-up on past-due balances.
• Monitor portfolio indicators and communicate results and concerns to management.
• Coordinate payment arrangements within guidelines and escalate actions when needed.
• Research payment discrepancies and resolve disputes with internal teams to ensure timely remittance.

Skills

Accounts receivable

Commercial collections

Analytical skills

Negotiation

Communication

Attention to detail

Tools

Microsoft Excel

ERP systems

Job description

Xpress Global Systems, LLC is seeking a Senior Collections Specialist to manage a portfolio of complex customer accounts and drive timely collections. You will work with Sales, Customer Service, Billing, Cash Applications, and Accounting to resolve disputes, obtain remittance information, and prevent delays.

The role requires strong judgment, organization, and communication skills with a customer-focused approach to ensure accurate documentation and compliant collection practices.