Senior Collections & Process Specialist (Remote)

Coinscapture; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous medical, dental, vision, and

Monthly tech stipend for remote work

401k Plan with matching

Generous PTO including sick leave, vac

Paid Parental Leave

Disability and life insurance

Job summary

Happy Money in the United States is seeking a Senior Collections Specialist to strengthen day-to-day collections, mentor peers, and document processes. You will handle past-due accounts, negotiate plans, and resolve escalations while delivering strong customer experiences.

The role emphasizes SME knowledge of LoanPro, Genesys, and related workflows; requires 2+ years in collections, and offers a monthly bonus, full-time hours, and a Monday–Friday shift with 6am–2:30pm PST / 9am–5:30pm EST.

Qualifications

• 2+ years of experience in collections, customer operations, or a related field.
• Deep understanding of collections processes, strategies, and regulatory considerations.
• Demonstrated ability to handle escalated customer situations with professionalism, empathy, and sound judgment.
• Detail-oriented with communication, writing, and typing skills.

Responsibilities

• Contact past due customers and negotiate payment plans within established parameters.
• Handle escalated calls and complex account investigations with sound judgment.
• Maintain accurate and up-to-date customer records and document status changes.
• Draft and update Standard Operating Procedures (SOPs) and surface process improvements.

Skills

LoanPro

Genesys

Google Sheets

Confluence

Jira

Tools

Jira

Genesys

Confluence

Google Sheets

LoanPro

Job description

Happy Money in the United States is seeking a Senior Collections Specialist to strengthen day-to-day collections, mentor peers, and document processes. You will handle past-due accounts, negotiate plans, and resolve escalations while delivering strong customer experiences.

The role emphasizes SME knowledge of LoanPro, Genesys, and related workflows; requires 2+ years in collections, and offers a monthly bonus, full-time hours, and a Monday–Friday shift with 6am–2:30pm PST / 9am–5:30pm EST.