Remote Senior Collections Specialist

Happy Money

United States

Remote

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA options

401k match

Paid time off

Disability insurance

Life insurance

Tech stipend

Remote work

Job summary

Happy Money, a 100% distributed consumer finance company, seeks a Senior Collections Specialist to strengthen daily collections operations and share SME insights with peers. The role emphasizes customer experience, policy adherence, and collaborative problem-solving in a fully remote environment.

The ideal candidate has 2+ years in collections, strong written communication, and experience with loan management systems. Shift is full-time with a morning PST/EST window and a monthly bonus program.

Qualifications

2+ years of experience in collections, customer operations, or a related field.
Deep understanding of collections processes, strategies, and regulatory considerations.
Demonstrated ability to handle escalated customer situations with professionalism, empathy, and sound judgment.
Detail-oriented communication, writing, and typing skills.

Responsibilities

Contact past due customers and negotiate payment plans and settlements.
Handle escalated calls and complex account investigations.
Maintain accurate customer records and documentation of status changes.
Meet or exceed department performance targets through proactive collections efforts.
Provide peer feedback and support to team members and contribute to process improvement.
Assist with onboarding and training of new team members and serve as SME for workflow questions.