Senior Collections & Process Improvement Specialist

MidFirst Bank; Richland (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

MidFirst Bank is seeking a Senior Collection Specialist to join the Loan Operations Collection Department. You will conduct collection calls, assist with the daily Non-Post Report, and work on process improvements while ensuring compliance with TCPA, FDCPA, OCC 2000-20 and related regulations.

The role requires at least 2 years of collection experience, strong negotiation skills, and proficiency in Microsoft Office.

Qualifications

• Minimum of 2 years experience as a Collection Specialist.
• Strong negotiation skills with knowledge of various collection techniques.
• Proficiency in Microsoft Office.
• Strong analytical and problem-solving skills.

Responsibilities

• Collection Calls
• Assisting with the daily Non-Post Report and other opportunities as needed within the department
• Projects, process evaluation, improvement, development, integration, management

Skills

Negotiation skills

Microsoft Office

Tech savvy

Analytical & problem-solving

Verbal communication

Written communication

Organizational skills

Deadline-oriented

Education

High School diploma or better

Job description

MidFirst Bank is seeking a Senior Collection Specialist to join the Loan Operations Collection Department. You will conduct collection calls, assist with the daily Non-Post Report, and work on process improvements while ensuring compliance with TCPA, FDCPA, OCC 2000-20 and related regulations.

The role requires at least 2 years of collection experience, strong negotiation skills, and proficiency in Microsoft Office.