Senior Collection Specialist

MidFirst Bank - Default; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

MidFirst Bank - Default is seeking a Senior Collection Specialist in Oklahoma City to join the Loan Operations Collection Department. The role focuses on contacting customers, resolving debts, and encouraging timely payments within policy and regulatory guidelines.

The candidate will support other products, assist in process improvements, and help manage the portfolio to protect the bank’s interests while ensuring regulatory compliance. Strong negotiation and analytical skills are essential.

Qualifications

• Minimum of 2 years experience as a Collection Specialist.
• Strong negotiation, analytical and problem-solving skills.
• Proficiency with Microsoft Office and basic computer software.
• Excellent verbal and written communication; professional interaction with customers.
• Ability to meet deadlines and adapt to changing demands.

Responsibilities

• Make collection calls to customers.
• Assist with daily Non-Post Report and related tasks.
• Lead projects and drive process evaluation and improvements.
• Maintain compliance with TCPA, FDCPA, SCRA, UDAAP, and OCC 2000-20.

Skills

Negotiation skills

Analytical skills

Verbal & written communication

MS Office proficiency

Education

High School or better

Tools

Microsoft Office

Job description

The Loan Operations Collection Department is looking for a self-motivated, results-oriented and adaptable Senior Collection Specialist with strong analytical, verbal, and written communication skills to join our team. The first phase of responsibility is to contact customers, assist in the resolution of present debts and encourage timely payments in plans put into place. The Collection Specialist should have strong negotiation skills and be able to work within MidFirst Bank’s policy and regulatory requirements to assist customers in successfully honoring their financial responsibilities.

Additionally, this individual will be an integral part of the overall collection team and will be expected to support other products such as charged-off credit cards, active credit cards or loans if volumes or delinquency rates demand. There are also opportunities to work on other projects and duties as assigned.

Strong analytical and process evaluation skills are critical to the position as the selected candidate will assist with process improvements, which may include identifying process gaps and efficiency gains through dialer adjustments. Along with identifying and participating in the design of improved processes, the Agent along with the team will manage the portfolio to protect the bank’s interest and assure compliance with all regulatory and state laws.

Primary responsibilities include:

• Collection Calls
• Assisting with the daily Non-Post Report and other opportunities as needed within the department
• Projects, process evaluation, improvement, development, integration, management

Must possess strong working knowledge of:

• Telephone Consumer Protection Act (TCPA)
• Unfair, Deceptive, Abusive Acts or Practices (UDAAP)
• The Office of the Comptroller of the Currency 2000-20 (OCC 2000-20)
• Health Insurance Portability and accountability Act (HIPAA)

Position Requirements

Candidates must possess a minimum of 2 years experience as a Collection Specialist to be considered.

• Strong negotiation skills with knowledge of various collection techniques
• Proficiency in Microsoft Office products
• Strong technical skills with the ability to quickly learn and navigate various computer software
• Excellent organizational skills with the ability to manage multiple on-going assignments
• Strong analytical and problem-solving skills
• Effective verbal, written and telephone communication skills, with ability to interact professionally with others in the Collections Department, Loan Operations and customers
• Ability to meet deadlines and respond well to change

Education

Required

High School or better.

Experience

Required

Strong knowledge of: TCPA, FDCPA, SCRA, UDAAP, RESPA, OCC 2000-20, HIPPA

2-4 years:

Proven experience as a Collection Specialist or similar role

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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