Senior Collections & Loss Mitigation Specialist

CCF Bank; Hudson (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Plans

Vision & Dental Plans

HSA Contributions

Life Insurance

Long Term Disability

401K with Company Match

Paid Time Off & Holidays

Remote Work Arrangements

Education Reimbursement

Job summary

CCFBank is seeking a Senior Collections Specialist to minimize losses, assist customers through challenges, and mentor team members in Collections. The role partners with Mortgage Processing & Special Assets to manage delinquent and charged-off accounts and develop repayment solutions that benefit both the customer and the Bank.

The ideal candidate will be a strong communicator who thrives in a fast-paced environment and has experience with loan programs like Freddie Mac, Fannie Mae, VA, USDA,

Qualifications

• Associates' degree or 2 years directly related experience may be substituted for the degree.
• 4+ years in the financial services industry.
• 4+ years in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA, SBA loan programs preferred.

Responsibilities

• Manage collection and recovery efforts for delinquent and charged-off accounts.
• Contact customers to discuss payment obligations and negotiate arrangements.
• Assist with loan workouts, settlements, bankruptcies, repossessions, and recovery activities.
• Collaborate with leadership and external agencies to support collection efforts.
• Research delinquent accounts, perform skip tracing, and gather support documents.
• Maintain accurate records of collection activities and customer interactions.
• Monitor portfolios to identify high-risk accounts and take action as needed.
• Contribute to department procedures and process improvements.
• Mentor and support other Collections Specialists.

Skills

Collections

Communication

Negotiation

Mentoring

Problem solving

Education

Associates degree in accounting, finance, economics or related field

Substitution: 2 years related experience

Job description

CCFBank is seeking a Senior Collections Specialist to minimize losses, assist customers through challenges, and mentor team members in Collections. The role partners with Mortgage Processing & Special Assets to manage delinquent and charged-off accounts and develop repayment solutions that benefit both the customer and the Bank.

The ideal candidate will be a strong communicator who thrives in a fast-paced environment and has experience with loan programs like Freddie Mac, Fannie Mae, VA, USDA,