Senior Collections & AR Specialist — Remote (Multi-Currency)

Follett Software, LLC; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Fully remote work in continental U.S.

Health and dental insurance

Paid time off

Retirement plan with employer match

Flexible spending accounts

Job summary

Follett Software, LLC is seeking a Senior Collections Specialist to manage customer collections across multiple currencies and entities, ensuring timely payments and accurate reconciliations. You will balance firm collection practices with a professional customer experience and collaborate with internal teams to resolve disputes.

The role demands attention to detail, strong negotiation skills, and the ability to work independently in a remote setup that overlaps with customers’ business days.

Qualifications

• High school diploma or equivalent required.
• 5-8+ years of collections, accounts receivable, or related accounting experience required.
• Experience managing customer collections activity, payment processing, refunds, and account reconciliation.
• Experience working with customers, accounts, or transactions across multiple currencies and/or legal entities strongly preferred.
• Strong written and verbal communication skills, with the ability to build credibility, maintain professionalism, and represent the company well in customer-facing interactions.
• Demonstrated ability to navigate difficult conversations, manage conflict constructively, and balance firmness on collections with a positive customer experience.
• Strong negotiation, follow-up, and problem-solving skills, with the ability to influence payment outcomes and drive resolution.
• Strong customer service mindset and sound judgment in handling sensitive account issues, escalations, and competing priorities.
• Ability to work independently while managing multiple priorities with accuracy, organization, and attention to detail.
• Experience maintaining customer account records, billing requirements, and portal submissions.
• Strong systems proficiency, including experience working in ERP, accounting, billing, or receivables platforms, with the ability to research account activity, reconcile discrepancies, track collection status, and maintain accurate customer and transaction records.
• Strong Excel skills, including the ability to organize data, analyze account detail, identify variances, and support collections and reconciliation activities efficiently.

Responsibilities

• Contact customers regarding outstanding balances and drive timely payment resolution.
• Maintain accurate and up-to-date records of collection efforts, customer commitments, disputes, and follow-up actions.
• Balance strong collection practices with a professional, solutions-oriented customer experience.
• Escalate risk accounts, recurring payment issues, or unresolved disputes as appropriate.
• Process customer payments and refunds accurately and in a timely manner.
• Reconcile account discrepancies when Follett records do not match customer records.
• Partner with internal stakeholders to research and resolve unapplied cash, short payments, disputed balances, credits, and other account issues.
• Process write-offs or account adjustments as approved and needed.
• Maintain customer account records to ensure contacts, terms, billing requirements, and related data are current and accurate.
• Upload invoices and supporting documentation to customer portals as required.
• Support accounts across multiple legal entities and currencies, ensuring accurate handling of account activity and customer communications.
• Help ensure account documentation and internal records are complete, organized, and audit-ready.
• Partner with Accounts Receivable, billing, customer-facing teams, and other internal stakeholders to resolve issues that impact collections.
• Communicate clearly and professionally in both verbal and written formats with internal and external customers.
• Identify trends, recurring issues, or process gaps and raise recommendations for improvement.
• Other responsibilities as assigned

Skills

Communication

Negotiation

Organization

Problem-solving

Attention to detail

Customer service mindset

Multi-currency handling

Work independently

Education

High school diploma or equivalent

Tools

ERP systems

Billing platforms

Excel

Job description

Follett Software, LLC is seeking a Senior Collections Specialist to manage customer collections across multiple currencies and entities, ensuring timely payments and accurate reconciliations. You will balance firm collection practices with a professional customer experience and collaborate with internal teams to resolve disputes.

The role demands attention to detail, strong negotiation skills, and the ability to work independently in a remote setup that overlaps with customers’ business days.