Senior Collections Analytics & Operations Lead

United States Digital Space LLC; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Business Operations Analyst to join our BP&A team and the Collections Center of Excellence. You will develop data-driven insights, dashboards, and strategic recommendations to improve loss prevention and collections operations.

The ideal candidate has 3-5 years of experience in operational analytics, strong SQL, Tableau, and Python skills, and can translate complex data into actionable business outcomes while collaborating with cross-functional

Qualifications

• 3-5 years of experience in an operational analytics or similar analytical role.
• Advanced SQL proficiency with experience on large datasets.
• Strong experience building dashboards and reporting in Tableau or similar BI tools.
• Experience using Python and statistical analysis tools for operational or business analytics.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Proven ability to conduct sophisticated analysis using customer performance data, bureau attributes, and third-party data sources.

Responsibilities

• Analyze large datasets using advanced SQL to inform operational decisions.
• Design, build, and maintain Tableau dashboards and reporting solutions.
• Develop and present presentations highlighting insights, opportunities, risks, and strategic recommendations for senior leadership.
• Lead analytics projects from requirements gathering through reporting implementation and validation.
• Collaborate with stakeholders to optimize operational strategies through testing, impact analysis, and performance monitoring.
• Improve data structures and pipelines with MIS team members and Snowflake data environments.
• Analyze outbound and inbound performance and develop omni-channel operational reporting.
• Identify gaps in workflows and ensure regulatory compliance in delinquent customer communications.
• Build strong relationships with operations leaders to align on goals and deliver actionable insights.
• Develop KPIs, performance metrics, and analytical tools to improve operational effectiveness.
• Mentor and support team development.

Skills

SQL

Tableau

Python

Analytical skills

Education

Bachelor's degree

Tools

Snowflake

Job description

United States Digital Space LLC is seeking a Senior Business Operations Analyst to join our BP&A team and the Collections Center of Excellence. You will develop data-driven insights, dashboards, and strategic recommendations to improve loss prevention and collections operations.

The ideal candidate has 3-5 years of experience in operational analytics, strong SQL, Tableau, and Python skills, and can translate complex data into actionable business outcomes while collaborating with cross-functional