Strategic Collections & Credit Risk Analyst

Liquid Environmental Solutions Corporation; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Liquid Environmental Solutions Corporation seeks a detail-oriented Collections Analyst to manage customer accounts, assess credit risk, and drive timely payments. The role involves cross-functional collaboration with Sales, Customer Solutions, and Accounts Receivable, handling disputes, credits, and documentation with a focus on policy compliance.

The position requires strong Excel skills, experience in collections, and the ability to manage high-volume customer interactions while maintaining

Qualifications

• 1 year contract review experience
• 3+ years customer service experience
• 2+ years collection experience
• Experience with Great Plains and F&O systems

Responsibilities

• Analyze and monitor customer accounts to assess credit risk and determine when credit holds are required.
• Place and manage credit holds at the service-location level, including canceling scheduled services.
• Prepare delinquent accounts for placement with outside collections and manage communications.
• Process payments (credit card and ACH) via phone and email with accurate application across invoices.
• Create, monitor and maintain customer payment plans with follow-up reminders.
• Respond to inbound inquiries regarding account balances and provide documentation.
• Collaborate with Sales, Customer Solutions and AR to resolve disputes and payment barriers.

Skills

Microsoft Office

Self-motivation

Communication skills

Excel skills

Pivot Tables

Customer facing

Relationship management

B2B experience

Multitasking

Cross-functional coordination

Overtime flexibility

Account research

Conflict resolution

Critical thinking

Tools

Great Plains

F&O

Job description

Liquid Environmental Solutions Corporation seeks a detail-oriented Collections Analyst to manage customer accounts, assess credit risk, and drive timely payments. The role involves cross-functional collaboration with Sales, Customer Solutions, and Accounts Receivable, handling disputes, credits, and documentation with a focus on policy compliance.

The position requires strong Excel skills, experience in collections, and the ability to manage high-volume customer interactions while maintaining