Senior Collaboration Systems Engineer (Google Workspace & Slack)

DoubleVerify; New York (NY); On-site; USD 94,000 - 160,000; Full time

Benefits offered by this job

Bonus/commission

Equity

Benefits

Job summary

DoubleVerify is seeking a Senior Corporate Systems Engineer in NYC to own administration of Google Workspace and Slack, plus the broader collaboration tool stack, providing top‑tier support to a global workforce from the NYC Global HQ. You will mentor remote support staff, govern AV systems, and drive SLA‑compliant ticket resolutions.

The role requires deep expertise in Google Workspace, Slack, macOS, Windows, and ITSM platforms, with strong communication skills and a service‑driven mindset.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent hands‑on experience.
• 5+ years of IT support experience in a corporate environment with Tier 2/3 troubleshooting capability.
• Extensive knowledge of Google Workspace administration — must.
• Extensive knowledge of Slack administration — must.
• Strong experience supporting macOS and Windows OS — must.
• Hands‑on experience managing conference room AV systems and collaboration technology — must.
• Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent) — must.
• Experience with Okta, JAMF, and/or Workspace ONE — advantage.
• Experience with conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) — advantage.
• Strong communication and interpersonal skills, with the ability to mentor and guide remote team members.

Responsibilities

• Own administration and governance of Google Workspace — user and group lifecycle, Drive and shared‑drive permissions, security and compliance settings, third‑party integrations, and advanced end‑user issue resolution.
• Own administration and governance of the core collaboration platforms — Google Workspace and Slack — user and group lifecycle, Drive and shared‑drive permissions, channel governance, security and compliance settings, third‑party integrations, guest access, and advanced platform‑level issue resolution.
• Administer and govern the broader collaboration application stack — including Monday.com, Notion, and similar tools — managing workspace configuration, access, integrations, and platform‑level support.
• Provide direct, white‑glove technical support to C‑level executives and leadership — ensuring rapid, discreet, and reliable resolution of their technology needs across devices and conferencing.
• Manage incoming demand in the ticketing system — triaging, prioritizing, and load‑balancing the Corporate Systems queue; driving tickets to resolution within SLA.
• Build and maintain the department knowledge base — authoring SOPs, troubleshooting guides and self‑service documentation.
• Mentor and provide technical guidance to the remote IT support team — upskilling staff and reducing escalation volume over time.
• Support conference room AV and collaboration technology at the NYC HQ, partnering with regional teams on standards and escalations.

Skills

Google Workspace administration

Slack administration

macOS

Windows OS

ITSM/ticketing

Mentorship/leadership

Education

Bachelor’s degree in IT/CS or related field

Tools

Freshservice

ServiceNow

Okta

JAMF

Workspace ONE

Google Meet/Zoom/MS Teams

Job description

DoubleVerify is seeking a Senior Corporate Systems Engineer in NYC to own administration of Google Workspace and Slack, plus the broader collaboration tool stack, providing top‑tier support to a global workforce from the NYC Global HQ. You will mentor remote support staff, govern AV systems, and drive SLA‑compliant ticket resolutions.

The role requires deep expertise in Google Workspace, Slack, macOS, Windows, and ITSM platforms, with strong communication skills and a service‑driven mindset.