Senior Collaboration Platform Engineer & Tech Leader

Huntington Bancshares, Inc.; Columbus (OH); On-site; USD 70,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life insurance

Disability insurance

Retirement savings plan

Paid leave

Paid holidays

PTO

Job summary

Huntington Bancshares, Inc. seeks a senior Principal Engineer to lead the Collaboration Service Engineering team, directing strategy and modernization of enterprise collaboration platforms across voice, video, and unified communications.

The role partners with Platform, Infrastructure, Network, Security, and business stakeholders to ensure highly available, secure, and scalable solutions. The candidate will combine deep technical expertise with strong leadership to drive platform reliability,

Qualifications

• Bachelor’s degree in information technology, computer science, telecommunications, engineering, or a related field.
• 7+ years of progressive experience supporting enterprise collaboration, unified communications, voice, video, or telecommunications environments.
• Minimum of 3 years of leadership experience leading engineering teams, technical organizations, or large-scale collaboration initiatives.

Responsibilities

• Provide technical and organizational leadership for the Collaboration Service Engineering team.
• Establish service engineering standards, operational processes, service roadmaps.
• Lead a team of engineers responsible for the support, stability, and continuous improvement of enterprise collaboration services.
• Serve as a senior escalation point for critical incidents, complex technical challenges, and strategic decisions.
• Foster a culture of accountability, collaboration, innovation, and operational excellence.
• Designing, implementing, and optimizing collaboration platforms.
• Managing platform lifecycle, capacity planning, and technology roadmaps.
• Ensuring high availability, resiliency, scalability, and operational supportability.
• Lead Tier 3 and Tier 4 engineering support activities for collaboration platforms.
• Drive incident, problem, and change management processes.
• Conduct root cause analysis and develop corrective action plans for major service disruptions.
• Establish and maintain operational runbooks, engineering documentation, and support procedures.
• Monitor platform performance, service health, and capacity metrics.
• Identify automation opportunities to improve operational efficiency and service reliability.
• Mentor and develop engineers across the Collaboration Services organization.
• Promote knowledge sharing, continuous learning, and technical excellence.
• Assist with hiring, onboarding, and talent development initiatives.
• Provide guidance and leadership during complex projects and operational challenges.

Skills

Leadership experience

Collaboration platforms

Strategic planning

Education

Bachelor's degree

Job description

Huntington Bancshares, Inc. seeks a senior Principal Engineer to lead the Collaboration Service Engineering team, directing strategy and modernization of enterprise collaboration platforms across voice, video, and unified communications.

The role partners with Platform, Infrastructure, Network, Security, and business stakeholders to ensure highly available, secure, and scalable solutions. The candidate will combine deep technical expertise with strong leadership to drive platform reliability,