Senior CNC Field Service Engineer

Calqulate Metrics Ltd; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

CNC Tool Builder is seeking a Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites nationwide. The role requires strong electrical and mechanical expertise, and the ability to travel extensively (100%) during weekdays.

The candidate will work under the CNC Field Service Manager and may be based anywhere east of the Mississippi, with preference for IL, TN, KY, AL, and OH.

Qualifications

• 5+ years in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years providing remote technical support in the machine tool industry.
• Experience installing and servicing machining centers, incl. leveling and geometric alignment.
• Strong knowledge of PLC programming and FANUC controls.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Install CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend repair or replacement actions.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

CNC field service

Electrical troubleshooting

Mechanical troubleshooting

PLC programming

Customer service

Travel readiness

Tools

FANUC controls

CNC control systems

Remote technical support

Job description

CNC Tool Builder is seeking a Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites nationwide. The role requires strong electrical and mechanical expertise, and the ability to travel extensively (100%) during weekdays.

The candidate will work under the CNC Field Service Manager and may be based anywhere east of the Mississippi, with preference for IL, TN, KY, AL, and OH.