CNC Field Service Engineer

Eden Capital Careers; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Eden Capital Careers in the United States seeks a CNC Field Service Engineer for a leading CNC machine tool builder. You will install, troubleshoot, and maintain CNC systems at customer sites nationwide, ensuring peak performance and outstanding service.

Travel is extensive and remote support is routine, so strong communication is essential. The role emphasizes electrical and mechanical expertise, FANUC control knowledge, and PLC troubleshooting, with a focus on customer-first solutions.

Qualifications

• 5+ years CNC machine tool maintenance experience (electrical and mechanical).
• Experience providing remote technical support in machine tool industry.
• Proven installation and servicing of machining centers, including leveling.
• Strong PLC programming and troubleshooting skills, especially FANUC controls.
• Willingness to travel 100% on weekdays and work independently.

Responsibilities

• Install CNC machine tool systems at customer sites, including options.
• Perform leveling, geometry checks, and final adjustments.
• Diagnose mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend repair or replacement actions.
• Provide on-site and remote technical support via various channels.
• Support customers, distributors, and internal teams with guidance.
• Provide customer training and assist with project coordination.
• Travel to customer sites and events; maintain service documentation.

Skills

CNC maintenance

Troubleshooting

Remote support

Customer service

Travel readiness

Tools

FANUC controls

PLC programming

Industrial electrical systems

Job description

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories

• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

• Identify root causes and recommend corrective actions including repair or replacement solutions

• Provide on-site and remote technical support via phone, email, and other communication channels

• Support customers, distributors, and internal teams with technical guidance and problem resolution

• Provide customer training and assist with project coordination as needed

• Provide service support at trade shows and company events when required

• Maintain detailed service documentation and reporting

• Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

• 5+ years of experience providing remote technical support within the machine tool industry

• Proven experience installing and servicing machining centers, including leveling and geometric alignment

• Strong knowledge of PLC programming and troubleshooting

• Experience with CNC control systems, including FANUC controls

• Solid understanding of power circuits and industrial electrical systems

• Excellent troubleshooting, communication, and customer service skills

• Ability to travel extensively (100% during weekdays) and work independently in the field