Senior CMP Manager

Travel Leisure Resort Development Inc; United States; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Legal and identity theft plan

Voluntary income protection

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Marketing Leader to directly manage the Marketing Team, hire and train staff, plan and direct work, and conduct performance reviews. You will maintain site marketing conversions and coordinate with Sales on programs, ensuring timely payroll submissions.

You will resolve tour status and booking issues, manage collateral and reporting, and collaborate across departments to support business goals.

Qualifications

• 2+ years in timeshare sales or marketing management.
• Experience supervising and developing staff.
• Flexible schedule including nights, weekends, holidays.
• Detail-oriented with strong problem-solving.
• Ability to coordinate across departments.
• Proficient with commission payroll processes.

Responsibilities

• Direct management of Marketing Team: interview, hire, and train employees.
• Plan, assign and direct work; conduct performance reviews.
• Maintain site marketing conversion per standards.
• Coordinate with Sales on tour flow and marketing programs.
• Prepare reports and payroll submissions.
• Resolve tour status, bookings and related issues.
• Maintain collateral supplies and references.

Skills

Marketing management

Team leadership

Performance management

Scheduling & planning

Tools

Microsoft Office

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

• Direct management of Marketing Team: interview, hire, and train employees;
• plan, assign and direct work;
• performance review;
• motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes..
• Compile data on each team member’s performance.
• Prepare additional reports deemed necessary by management.
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Submit employee payroll in timely manner.
• Perform other related functions not listed.

What You’ll Bring

• Timeshare experience in sales and marketing required 2 years management or supervisory preferred or 2 year’s timeshare equivalent experience.
• Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
• Ability to deal with both customers and salespeople.
• Ability to focus on details.
• Ability to handle simultaneous situations.
• Ability to handle departmental problems and situations.
• Knowledgeable with commission payroll and understanding.
• Must be proficient at Microsoft Office.
• Must be able to work independently.
• Must be able to interact with many other departments within the company.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.