Senior CMDB & ServiceNow Configuration Lead

bcbsnc; United States; Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Annual Incentive Bonus

401k with employer match

PTO (Paid Time Off)

Health benefits and wellness programs

Tuition reimbursement

Parental leave and surrogacy support

Job summary

Blue Cross NC is seeking a Configuration Management professional to own the CMDB across ServiceNow, ITOM, and related modules. The role focuses on data integrity, lifecycle management, and collaboration with IT service teams and business owners to align configuration data with service definitions.

You will drive CMDB architecture, discovery, and relationships (CI, service mapping) while supporting cloud platforms like AWS, Kubernetes/OpenShift, and security data integration, in a Hybrid-Flex

Qualifications

• Experience working in a ServiceNow CMDB environment.
• Understanding of service mapping concepts and business service relationships.
• Understanding of cloud platforms (AWS) and knowledge of container technologies (Kubernetes or OpenShift).
• Bachelor's degree or advanced degree; 7+ years in lieu of degree if no degree.

Responsibilities

• Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management).
• Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity.
• Serve as liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes.
• Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls.
• Integrate patching and vulnerability data across cloud, infrastructure, and containerized environments.

Skills

CMDB management

ITIL knowledge

Stakeholder communication

ServiceNow

Data integrity

Education

Bachelor's degree (or higher)

Tools

ServiceNow CMDB

ITOM (Discovery, Service Mapping, Event Management)

AWS

Kubernetes/OpenShift

Job description

Blue Cross NC is seeking a Configuration Management professional to own the CMDB across ServiceNow, ITOM, and related modules. The role focuses on data integrity, lifecycle management, and collaboration with IT service teams and business owners to align configuration data with service definitions.

You will drive CMDB architecture, discovery, and relationships (CI, service mapping) while supporting cloud platforms like AWS, Kubernetes/OpenShift, and security data integration, in a Hybrid-Flex