Senior CMDB & ServiceNow Architect

Blue Cross and Blue Shield of North Carolina; Durham (CA); Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and adoption support

Tuition reimbursement and career dev.

401k with company match

Job summary

Blue Cross and Blue Shield of North Carolina is seeking a Configuration Manager to own the CMS and ServiceNow CMDB, aligning configuration data with business processes and service definitions in a hybrid/remote environment.

You will oversee CMDB lifecycle, integration of patching data across cloud and on-prem environments, and collaboration with IT service teams and platform owners to drive data accuracy and operational excellence.

Qualifications

• Experience working in a ServiceNow CMDB environment.
• Understanding of service mapping concepts and business service relationships.
• Understanding of cloud platforms (AWS) and container technologies (Kubernetes or OpenShift).

Responsibilities

• Own and manage the CMS, including the ServiceNow CMDB and ITOM modules.
• Lead CMDB upgrades, migrations, and lifecycle management.
• Liaise between IT service teams, ServiceNow platform teams and business owners.
• Define, govern, and enforce ITIL Configuration Management processes.
• Evolve CMDB architecture with discovery patterns, data models, and CI relationships.
• Integrate patching and vulnerability data across cloud, infrastructure, and containers.

Skills

ServiceNow CMDB

AWS

Kubernetes

OpenShift

Education

Bachelor's degree or advanced degree

Tools

ServiceNow

Tenable

Job description

Blue Cross and Blue Shield of North Carolina is seeking a Configuration Manager to own the CMS and ServiceNow CMDB, aligning configuration data with business processes and service definitions in a hybrid/remote environment.

You will oversee CMDB lifecycle, integration of patching data across cloud and on-prem environments, and collaboration with IT service teams and platform owners to drive data accuracy and operational excellence.