Senior Cloud Technical Services Engineer

MongoDB; Palo Alto (CA); Hybrid; USD 101,000 - 198,000; Full time

Benefits offered by this job

Flexible paid time off

Parental leave policy

401(k) plan

Mental health counseling

Job summary

A leading database technology company is seeking a Senior Technical Services Engineer to support customers with cloud products. This role involves advising customers, troubleshooting application issues, and collaborating with various teams. Ideal candidates will have over 5 years of experience in technical support and strong skills in cloud technologies, troubleshooting, and communication. The position requires a hybrid working model and includes responsibilities on weekends.

Qualifications

• 5+ years of relevant experience in technical support roles.
• Patience, empathy, and a genuine desire to help customers.
• Experience with scalable, distributed systems.

Responsibilities

• Advise customers on strategies for using cloud products.
• Troubleshoot application problems and advocate for user needs.
• Resolve technical issues through diligent research and testing.

Skills

Cloud Providers (AWS, GCP, Azure)

Linux fundamentals

Networking Core concepts

Troubleshooting aptitude

Excellent communication skills

Education

B.Tech / B.S. or equivalent work experience

Tools

JIRA

Confluence

GitHub

Job description

A leading database technology company is seeking a Senior Technical Services Engineer to support customers with cloud products. This role involves advising customers, troubleshooting application issues, and collaborating with various teams. Ideal candidates will have over 5 years of experience in technical support and strong skills in cloud technologies, troubleshooting, and communication. The position requires a hybrid working model and includes responsibilities on weekends.