Senior Application Support Analyst - Cloud Data Platform

Compunnel, Inc.; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology solutions firm is seeking a Senior Technical Analyst to provide advanced application support for a cloud-based data platform. The ideal candidate will have over 6 years of experience in technical support, proficiency in tools like Databricks and Tableau, and strong communication skills. Responsibilities include troubleshooting, mentoring junior staff, and collaborating with cross-functional teams. This role requires on-call availability during designated shifts.

Qualifications

• 6+ years of experience in technical support or application support roles.
• Experience in Agile delivery and backlog refinement.
• Ability to manage competing priorities in a dynamic environment.

Responsibilities

• Provide technical support and troubleshooting for integrated systems.
• Lead application testing strategies and document observations.
• Collaborate with platform engineering and analytics teams.

Skills

Technical support

Troubleshooting

Communication

Analytical skills

Agile delivery

Education

Bachelor’s degree in Computer Science or related field

Tools

Databricks

Starburst

Collibra

R/SparklyR

Python

Alteryx

Tableau

SQL

Jira

Job description

A leading technology solutions firm is seeking a Senior Technical Analyst to provide advanced application support for a cloud-based data platform. The ideal candidate will have over 6 years of experience in technical support, proficiency in tools like Databricks and Tableau, and strong communication skills. Responsibilities include troubleshooting, mentoring junior staff, and collaborating with cross-functional teams. This role requires on-call availability during designated shifts.