Senior Cloud Technical Service Manager - S/4HANA

SAP SE; Palo Alto (CA); Hybrid; USD 135,000 - 278,000; Full time

Job summary

SAP SE in Palo Alto is seeking an experienced Senior SAP Technical Consultant to join the Global Cloud Organization as a Technical Service Manager. You will deliver high‑quality results for large and strategic customers, owning technical discussions and coordinating SAP delivery experts.

The role emphasizes customer-facing leadership, architecture knowledge (S/4HANA, cloud integrations with BTP, Ariba, SuccessFactors), and strong project management, with travel up to 10% and a hybrid work model.

Qualifications

• Bachelor's degree or higher in Computer Science, Engineering, Information Management.
• High proficiency in SAP product portfolio, offerings, and industry solutions.
• Strong technical project management skills & customer-facing experience
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills
• Good understanding of SAP solutions (releases, platform interdependencies, etc.)
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
• Willingness to undertake customer‑related travel on short notice.

Responsibilities

• Primary contact for the customer regarding technology and cloud service delivery discussions.
• Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
• Ownership & detailed understanding of the customer landscape managed within GCO & understand interdependencies between systems (both within GCO and beyond).
• Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
• Analyze customer technical requirements and organize / co-ordinate experts from GCO Delivery team and drive those topics to resolution to the satisfaction of the customer.
• Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
• Support the customer or SAP services teams to build customer‑specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
• Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
• Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
• Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

Skills

Technical project management

Customer-facing experience

SAP S/4HANA

Cloud architecture

Stakeholder management

Education

Bachelor’s degree in Computer Science, Engineering, Information Management

Tools

AWS

MS Azure

GCP

Job description

SAP SE in Palo Alto is seeking an experienced Senior SAP Technical Consultant to join the Global Cloud Organization as a Technical Service Manager. You will deliver high‑quality results for large and strategic customers, owning technical discussions and coordinating SAP delivery experts.

The role emphasizes customer-facing leadership, architecture knowledge (S/4HANA, cloud integrations with BTP, Ariba, SuccessFactors), and strong project management, with travel up to 10% and a hybrid work model.