Cloud Support Administrator

Jobgether; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary: $70,000-$90,000 per year

401(k) plan with company match up to 4

Health, vision, and dental insurance

Paid time off: 3 weeks

11 paid holidays

Job summary

Jobgether is seeking a Cloud Support Administrator in the United States to support and optimize Azure environments for multiple client accounts. This remote role emphasizes hands-on cloud administration, security, automation, and incident management within a managed-services setup.

You’ll work with Azure, Azure Virtual Desktop, Site Recovery, Windows/Linux servers, and virtualization platforms while applying IaC, PowerShell, and CI/CD practices to deliver reliable cloud operations.

Qualifications

• Bachelor’s degree in a technical discipline or equivalent professional experience.
• 3+ years of hands-on Azure cloud support or cloud administration experience.
• AZ-104 certification preferred; if not held, must be obtained within 90 days.
• Experience supporting multiple client environments in a managed-services setup.
• Proficient with PowerShell, Bicep, IaC, automation, and CI/CD practices.
• Experience administering networking and security technologies, including firewalls, VPNs, and load balancing.
• Familiar with Azure Site Recovery and disaster recovery practices.
• Working knowledge of ITIL incident and problem management.
• Experience with Windows and Linux servers; Hyper-V/VMware familiarity preferred.
• Strong analytical, pointed root-cause problem solving and clear client communication.
• Ability to work remotely in the United States and handle on-call rotation.

Responsibilities

• Manage and administer Azure cloud environments across client accounts.
• Serve as escalation point for high-priority incidents in line with ITIL practices.
• Administer networking, firewalls, VPNs, and security configurations.
• Configure Azure Virtual Desktop, Site Recovery, and multi-client environments with Azure Lighthouse.
• Manage Windows and Linux servers; Hyper-V and VMware environments.
• Develop runbooks, SOPs, and automation using PowerShell and IaC.
• Apply CI/CD and Infrastructure as Code for repeatable deployments.
• Perform QA on migrations and new deployments to improve reliability.
• Ensure cloud environments meet security/regulatory frameworks (FedRAMP, NIST, PCI, HIPAA, SOC).
• Communicate root causes and solutions clearly to clients and stakeholders.
• Collaborate across departments to improve service delivery and outcomes.
• Participate in on-call rotation, including nights/weekends as needed.

Skills

Azure Cloud

PowerShell

Bicep

Infrastructure as Code

CI/CD

ITIL

Networking & Security

Windows & Linux

Azure Site Recovery

Azure Lighthouse

Education

Bachelor’s degree in a technical discipline

Tools

Azure

PowerShell

Bicep

Hyper-V

VMware

Azure Site Recovery

Azure Lighthouse

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Support Administrator based in the United States.

This remote role is an opportunity to support and optimize complex Azure environments across multiple client accounts. You’ll join a cloud escalations team responsible for resolving high-priority technical issues and maintaining reliable infrastructure. The position combines hands‑on cloud administration, networking, security, automation, and incident management. You’ll work with technologies including Azure, Azure Virtual Desktop, Azure Site Recovery, Windows and Linux servers, and virtualization platforms. The role also offers significant exposure to Infrastructure as Code, scripting, CI/CD, monitoring, and disaster recovery practices. Strong client communication and problem‑solving skills are essential, as you’ll translate complex technical challenges into clear solutions. As part of a collaborative managed‑services environment, you’ll help maintain secure, compliant, and high‑performing cloud operations for diverse customers.

Accountabilities

• Manage and administer Azure cloud environments, including customer infrastructure, monitoring, alerting, virtual resources, and the broader management stack.
• Serve as an escalation point for technicians, investigating and resolving high-priority incidents in accordance with ITIL incident, problem, and change-management practices.
• Administer network platforms, firewalls, VPNs, policy‑based routing, load balancing, and related security configurations.
• Configure and maintain Azure Virtual Desktop, Azure Site Recovery, disaster recovery solutions, and multi‑client environments using Azure Lighthouse.
• Manage Windows and Linux servers as well as Hyper‑V and VMware virtualization environments.
• Develop and maintain customer‑specific runbooks, standard operating procedures, technical documentation, best practices, and automation processes.
• Implement infrastructure automation using PowerShell and Bicep, while applying CI/CD practices and Infrastructure as Code for repeatable deployments.
• Perform quality assurance checks on migrated and newly deployed environments and identify opportunities to improve reliability and operational performance.
• Ensure cloud environments comply with relevant security and regulatory frameworks, including FedRAMP, IRS 1075, NIST‑800, CIS Benchmarks, PCI‑DSS, HIPAA/HITECH, and SOC 1/SOC 2 requirements.
• Communicate technical issues, root causes, and recommended solutions clearly to clients and internal stakeholders.
• Collaborate with other departments to incorporate client feedback, improve service delivery, and support successful customer outcomes.
• Participate in an on‑call rotation, including occasional nights and weekends, to provide escalated support and meet service‑level commitments.

Requirements

• Bachelor’s degree in a technical discipline or equivalent professional experience.
• 3+ years of hands‑on Azure Cloud support or cloud administration experience.
• Strong knowledge of Azure administration, with AZ‑104 certification highly preferred; candidates without the certification must obtain it within 90 days of employment.
• Experience supporting multiple client environments and working effectively in a managed‑services or similarly diverse technical environment.
• Practical experience with PowerShell, Bicep, Infrastructure as Code, automation, and CI/CD practices.
• Experience administering networking and security technologies, including firewalls, VPNs, policy management, policy‑based routing, and load balancing.
• Demonstrated ability to configure, administer, and troubleshoot Azure Site Recovery and apply sound disaster recovery practices.
• Working knowledge of ITIL principles, particularly incident and problem management.
• Experience with Windows and Linux servers; familiarity with Hyper‑V and VMware is preferred.
• Strong analytical and root‑cause problem‑solving abilities, with a proactive approach to learning and developing technical processes.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to clients and non‑technical stakeholders.
• Ability to work independently while collaborating effectively within a team and across functions.
• Ability to pass a U.S. Public Trust background check; candidates without an existing clearance must obtain it within 90 days of employment.
• Ability to work remotely from the United States and participate in an on‑call rotation, including nights and weekends when required.

Benefits

• Salary: $70,000-$90,000 per year, depending on experience and skills.
• Retirement: 401(k) plan with a 100% company match on employee contributions up to 4% of salary.
• Additional compensation: Performance-based compensation with potential bonus opportunities.
• Healthcare: 100% employer‑paid health, vision, and dental insurance premiums for employees.
• Insurance protection: Company‑paid life, AD&D, short‑term disability, and long‑term disability insurance.
• Paid time off: Three weeks of PTO that can be used for vacation, personal time, or sick leave.
• Paid holidays: 11 paid holidays annually.
• Community service: Paid leave for volunteering with organizations that are meaningful to you.
• Recognition: Employee recognition and rewards programs celebrating strong performance and contributions.
• Work flexibility: Fully remote U.S. position, with the option to work from a local U.S. office where available.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.