Senior Cloud Support Engineer & Technical Leader — Remote

1000 Bentley Systems, Incorporated; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Collaborative culture

Salary & benefits

Bentley Impact Day

Recognition programs

Inclusion & wellbeing

Global impact

Job summary

Bentley Systems in the United States is seeking a Senior Engineer to tackle complex technical challenges, mentor teammates, and influence product direction across cloud, databases, and APIs. You will collaborate with global teams, share knowledge, and deliver outstanding experiences for customers.

This remote-friendly, hybrid role lets you grow your leadership and technical skills while contributing to infrastructure projects powering critical systems worldwide.

Qualifications

• 7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution with engineering and operations.
• Strong troubleshooting, diagnostic, and root-cause analysis skills.

Responsibilities

• Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
• Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
• Collaborate with global engineering, product, and support teams to improve products and customer experiences.
• Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
• Act as a technical leader and trusted expert within your area of specialization.
• Contribute ideas and feedback to influence product improvements and future capabilities.
• Stay current with emerging technologies, industry trends, and best practices.
• Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
• Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
• Help define and improve troubleshooting, testing, and support processes that scale across the organization.
• Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
• Continuously develop your technical expertise, leadership skills, and professional growth.

Skills

Root-cause analysis

Cross-functional collaboration

Technical leadership

Effective communication

Tools

Microsoft Azure

Windows Server

APIs / OAuth / SSO

Job description

Bentley Systems in the United States is seeking a Senior Engineer to tackle complex technical challenges, mentor teammates, and influence product direction across cloud, databases, and APIs. You will collaborate with global teams, share knowledge, and deliver outstanding experiences for customers.

This remote-friendly, hybrid role lets you grow your leadership and technical skills while contributing to infrastructure projects powering critical systems worldwide.