Senior Cloud Support Engineer

BENTLEY SYSTEMS, INC.; Exton (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

Bentley Systems seeks a Senior Engineer to lead and resolve complex technical challenges across SaaS, cloud, and hybrid environments. You will mentor teams, collaborate globally, and influence product direction while delivering exceptional customer experiences.

You will work on integrations, troubleshooting, and proactive improvements, staying ahead of industry trends to power infrastructure software used in critical projects worldwide.

Qualifications

• 7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
• Strong hands-on experience with Windows Server and desktop environments.
• Experience with Networking troubleshooting and connectivity.
• Experience with APIs, integrations, SSO, and OAuth.
• Ability to analyze logs, packet captures, HAR files and other diagnostic data to identify root causes.
• Excellent communication skills to explain technical issues to engineers and customers.
• Calm, customer-focused, and effective in managing critical incidents.

Responsibilities

• Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
• Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
• Collaborate with global engineering, product, and support teams to improve products and customer experiences.
• Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
• Act as a technical leader and trusted expert within your area of specialization.
• Contribute ideas and feedback to influence product improvements and future capabilities.
• Stay current with emerging technologies, industry trends, and best practices.
• Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
• Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
• Help define and improve troubleshooting, testing, and support processes that scale across the organization.
• Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
• Continuously develop your technical expertise, leadership skills, and professional growth.

Skills

Leadership

Communication

Mentoring

Customer focus

Tools

Windows Server

Networking

APIs

SSO

OAuth

Job description

Bentley Systems seeks a Senior Engineer to lead and resolve complex technical challenges across SaaS, cloud, and hybrid environments. You will mentor teams, collaborate globally, and influence product direction while delivering exceptional customer experiences.

You will work on integrations, troubleshooting, and proactive improvements, staying ahead of industry trends to power infrastructure software used in critical projects worldwide.