Senior Cloud Support Engineer — Scale & Automate

Eon; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity Participation (RSUs)

401K match

Paid Parental Leave

Medical, dental, and vision

Office events & meals

Remote-friendly home office setup

Descripción de la vacante

Eon is seeking a Senior Support Engineer to join a global team delivering exceptional technical support for our Cloud Backup Posture Management platform. You will troubleshoot customer issues using logs, networking, and system administration, and help scale support through automation.

The role requires 5+ years in customer-facing technical roles, experience with cloud platforms (Azure, AWS, GCP), coding or scripting, and strong collaboration across product and engineering.

Formación

• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
• 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code in Go, Python, JavaScript.

Responsabilidades

• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Conocimientos

Cloud tech

Go/Python/JS

Linux CLI

DevOps

REST/GraphQL

Networking basics

Databases

IAM security

Descripción del empleo

Eon is seeking a Senior Support Engineer to join a global team delivering exceptional technical support for our Cloud Backup Posture Management platform. You will troubleshoot customer issues using logs, networking, and system administration, and help scale support through automation.

The role requires 5+ years in customer-facing technical roles, experience with cloud platforms (Azure, AWS, GCP), coding or scripting, and strong collaboration across product and engineering.