Senior Cloud Support Engineer — Automate, Scale, RSUs

Eon

United States

Remote

USD 110,000 - 170,000

Full time

14 days+

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Benefits offered by this job

RSUs

Medical

Dental

Vision

Team events

Remote-friendly

Job summary

At Eon, we’re transforming cloud backups into useful assets with our CBPM platform. As a Senior Support Engineer, you will join a global team delivering exceptional technical support and troubleshooting across cloud environments.

You’ll contribute to documentation updates, create custom solutions, and scale support via scripting and automation. You’ll work 9-6 EST, collaborate across teams, and participate in on-call coverage.

Qualifications

Must be comfortable working 9-6 EST.
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
2+ years experience with Cloud technologies (Azure, AWS, GCP).
Proficiency with command-line tools and Linux operating system environments.
Experience with DevOps technologies.
Familiar with REST APIs or GraphQL.
Knowledge of basic Web technologies (HTTP, HTML, DNS).
Understanding of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
Understanding of relational databases.
Understanding of Cloud security constructs like IAM roles.

Responsibilities

Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
Identify cases that require escalation (either technically or strategically).
Create, maintain, and coordinate incident management requests to product or engineering.
Design and implement solutions that scale the support offering through automation.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.