Senior Cloud Support Engineer - Scale & Automate

Eon.io

Boston (MA)

On-site

USD 110,000 - 160,000

Full time

9 days ago

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Benefits offered by this job

Equity Participation (RSUs)

401K match

Paid Parental Leave

Medical, dental, vision

Office meals & events

Home office setup for remote employees

Job summary

Eon is transforming cloud backups into useful assets with its CBPM platform. We are seeking a Senior Support Engineer to join a global team, diagnose complex customer issues, and craft scalable, automated solutions.

You will work across logs, networking, and system administration to ensure top-tier help while contributing to documentation and tooling updates. Ideal candidates have 5+ years in customer-facing tech roles, strong cloud knowledge (Azure/AWS/GCP), and experience reading or debugging

Qualifications

5+ years of hands‑on, technical experience in customer support, technical support, system administration, or related customer-facing role.

Responsibilities

Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
Identify cases that require escalation (either technically or strategically).
Create, maintain, and coordinate incident management requests to product or engineering.
Design and implement solutions that scale the support offering through automation.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.