Senior Cloud SRE: Observability, Kubernetes & Automation

Socket.dev; California (MO); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Flextime & autonomous work

Health & wellness benefits

Parental leave & fertility support

Job summary

ServiceTitan is seeking a Senior Site Reliability Engineer to join our SRE & Infrastructure Engineering team. We run entirely on the cloud, and this team owns the reliability and health of the applications running on top of it — designing the signals that tell us when something’s wrong, and building the systems that keep ServiceTitan running better, faster, and cheaper as we scale.

You will participate in on-call, design dashboards, manage the Kubernetes platform, collaborate across cloud

Qualifications

• Kubernetes system expertise with hands-on experience.
• SRE principles: SLIs/SLOs and error budgets.
• Cloud engineering and networking with AWS or Azure.
• Observability with a modern stack (OpenTelemetry/Prometheus/Grafana/Datadog/Elasticsearch).
• CI/CD understanding; GitHub Actions or equivalents.
• Strong programming skills for web apps (.NET/ASP.NET, Python, or Java).
• Experience with distributed systems and failure modes.
• Production troubleshooting under pressure.
• 8–10+ years of relevant hands-on experience.
• Nice-to-have: database experience.

Responsibilities

• Participate in on-call rotation with runbooks and playbooks.
• Design, build, and maintain dashboards and alerts based on SLIs/SLOs.
• Operate and improve Kubernetes-based compute platform.
• Work across Azure/AWS networking to support reliable systems.
• Investigate production incidents and perform root cause analysis.
• Partner with product engineering to review architecture before shipping.
• Build and maintain automation to reduce repetitive work.
• Write runbooks and documentation for on-call knowledge sharing.
• Help define non-functional requirements like scalability and availability.
• Collaborate to adopt reliability and observability best practices.
• Contribute to CI/CD pipelines and safe deployment processes.

Skills

Kubernetes

SRE principles

Cloud networking

Observability

CI/CD

Programming skills

Distributed systems

Troubleshooting under pressure

Experience 8-10y

Database experience

Tools

OpenTelemetry

Prometheus

Grafana

Datadog

Elasticsearch

GitHub Actions

TeamCity

Azure DevOps

GitLab CI

Job description

ServiceTitan is seeking a Senior Site Reliability Engineer to join our SRE & Infrastructure Engineering team. We run entirely on the cloud, and this team owns the reliability and health of the applications running on top of it — designing the signals that tell us when something’s wrong, and building the systems that keep ServiceTitan running better, faster, and cheaper as we scale.

You will participate in on-call, design dashboards, manage the Kubernetes platform, collaborate across cloud