Senior SRE: Cloud, Kubernetes & Observability Lead

GigFinder.ai; Indiana (PA); On-site; USD 138,000 - 207,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Leadership training

Medical benefits

401k match

Parental leave

Fertility support

Job summary

ServiceTitan is seeking a Senior Site Reliability Engineer to own reliability for its cloud-based platform. You will work across Kubernetes, observability, and CI/CD, shaping SRE practices and incident response at scale.

You'll diagnose production issues, design dashboards, and partner with engineering teams to ensure scalable, reliable systems while reducing manual toil through automation. Strong Kubernetes and cloud experience are essential.

Qualifications

• Hands-on Kubernetes administration and troubleshooting in production.
• Experience defining and monitoring SLIs/SLOs with error budgets.
• Strong cloud networking fundamentals in AWS or Azure.
• Experience with modern observability stacks and dashboards.
• CI/CD systems experience, GitHub Actions preferred.
• Strong programming skills for web apps (.NET/ASP.NET, Python, or Java).
• Experience with distributed systems and common failure modes.
• Excellent production troubleshooting under pressure.
• 8–10+ years of hands-on experience.

Responsibilities

• Participate in an on-call rotation and diagnose production issues.
• Design and maintain observability dashboards and alerting using SLIs/SLOs.
• Operate and improve a Kubernetes-based compute platform.
• Collaborate across cloud networking (Azure/AWS) for reliability.
• Lead root-cause analyses and remediation after incidents.
• Review architecture with product engineering teams before shipping.
• Automate repetitive operational tasks and write runbooks.
• Contribute to CI/CD pipelines to ship changes safely.

Skills

Kubernetes

SRE principles

Cloud networking

Observability

CI/CD

Programming (web apps)

Distributed systems

Production troubleshooting

on-call experience

Tools

OpenTelemetry

Prometheus

Grafana

Datadog

Elasticsearch

GitHub Actions

Azure DevOps

GitLab CI

Job description

ServiceTitan is seeking a Senior Site Reliability Engineer to own reliability for its cloud-based platform. You will work across Kubernetes, observability, and CI/CD, shaping SRE practices and incident response at scale.

You'll diagnose production issues, design dashboards, and partner with engineering teams to ensure scalable, reliable systems while reducing manual toil through automation. Strong Kubernetes and cloud experience are essential.