Senior Cloud Security Solutions Architect

Socket.dev; United States; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

Extra days off

401(k) Retirement Savings Plan with 3%

Maternity and Parental Leave

Mental health support

Full health benefits package

Job summary

Sysdig is seeking an experienced Customer Success/Strategic Solutions professional in the United States to manage executive-level relationships and drive successful deployments of the Sysdig platform.

You will partner with product, engineering, and sales to ensure measurable value, lead workshops, and mentor junior teammates while advancing strategic initiatives across complex enterprise accounts.

Qualifications

• 5+ years in Customer Success, Solutions Engineering, or related roles at a SaaS or cybersecurity company.
• Experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives.

Responsibilities

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite.
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
• Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform.
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment.
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives.
• Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Skills

Executive-level engagement

Enterprise customer relationships

Strategic/Technical consulting

Clear communication

Problem solving

Tools

Kubernetes

Helm

Terraform

Cloud platforms (AWS/Azure/GCP)

Job description

Sysdig is seeking an experienced Customer Success/Strategic Solutions professional in the United States to manage executive-level relationships and drive successful deployments of the Sysdig platform.

You will partner with product, engineering, and sales to ensure measurable value, lead workshops, and mentor junior teammates while advancing strategic initiatives across complex enterprise accounts.