Senior Cloud Reliability & Observability Engineer

NextGen Healthcare; Georgia; On-site; USD 140,000 - 210,000; Full time

Job summary

NextGen Healthcare is seeking a Senior Cloud Operations Reliability Engineer to drive operational excellence across cloud platforms and owned services. You will establish observability, define SLOs/SLIs, and lead incident response to improve availability and recovery.

Collaborating with engineering and security teams, you will implement IaC, automation, runbooks, and monitoring dashboards to reduce toil and strengthen production readiness.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field or equivalent experience.
• 10+ years of professional experience in Cloud Operations, Site Reliability Engineering, DevOps, Infrastructure Operations, or related discipline with ownership of production systems.
• Hands-on experience with Google Cloud Platform (GCP), AWS, or equivalent cloud providers.
• Expertise in monitoring, observability platforms, alerting, incident response, and root cause analysis.
• Experience with Infrastructure as Code (Terraform, Deployment Manager, CloudFormation) and version control.
• Strong incident management and post-incident review skills with reliability improvements.
• Experience with Kubernetes, containers, and orchestration.
• Experience with application performance monitoring (APM) and distributed tracing.
• Experience mentoring junior engineers or leading operational improvements.

Responsibilities

• Own service reliability and operational health; set and monitor SLOs/SLIs and drive availability improvements.
• Lead incident response and post-incident processes, including root cause analysis and remediation.
• Design reliability-focused automation, tooling, and runbooks; apply IaC to support recovery and consistency.
• Build observability through comprehensive monitoring, logging, and alerting; establish event correlation and escalation.
• Analyze performance and capacity; recommend reliability-focused scaling and readiness improvements.
• Partner with development teams to improve deployment readiness and production supportability.
• Contribute to disaster recovery planning and operational readiness exercises.
• Mentor engineers and maintain reliability standards and documentation.
• Support cloud governance, security initiatives, access control, tagging, and audit readiness.
• Perform other duties aligned with position objectives.

Skills

Observability

Incident response

IaC

Kubernetes

APM

SRE practices

CI/CD

Automation

Cloud platforms

Mentoring

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Tools

Grafana

Prometheus

Datadog

New Relic

Cloud Monitoring

Terraform

Deployment Manager

CloudFormation

Job description

NextGen Healthcare is seeking a Senior Cloud Operations Reliability Engineer to drive operational excellence across cloud platforms and owned services. You will establish observability, define SLOs/SLIs, and lead incident response to improve availability and recovery.

Collaborating with engineering and security teams, you will implement IaC, automation, runbooks, and monitoring dashboards to reduce toil and strengthen production readiness.