Senior Cloud Identity Support Engineer

PVH (Tommy Hilfiger/Calvin Klein); United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Ping Identity is seeking a Senior Technical Support Engineer to join our global support team, providing high-quality technical assistance, handling product-specific cases, and responding to alerts to ensure seamless customer experiences.

You will work on a follow-the-sun model, manage queues during weekend shifts, and collaborate with Support, Engineering, SRE, PM, and Customer Success to deliver timely resolutions.

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or equivalent work experience.

Responsibilities

• Interact with customers to identify and resolve technical issues in a professional and efficient manner.

Skills

Excellent communication

Troubleshooting

Collaborative

Follow-the-sun support

Linux/Unix/Windows

HTTP/SSL

Java & Web Containers

Cloud platforms

Education

Bachelor's degree or equivalent

Tools

Tomcat/JBoss

Apache/IIS

Job description

Ping Identity is seeking a Senior Technical Support Engineer to join our global support team, providing high-quality technical assistance, handling product-specific cases, and responding to alerts to ensure seamless customer experiences.

You will work on a follow-the-sun model, manage queues during weekend shifts, and collaborate with Support, Engineering, SRE, PM, and Customer Success to deliver timely resolutions.