Senior Technical Support Engineer - Remote (Follow-the-Sun)

Ping Identity Corporation; Denver (CO); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits

Commuter offset (specific locations)

Education reimbursement

Retirement programs

Volunteer opportunities

Flexible PTO

Job summary

Ping Identity Corporation is seeking a Senior Technical Support Engineer for a shifted workweek with a remote US footprint. You will support multiple products, triage cases, and engage with Engineering, SREs, and Customer Success to deliver timely solutions.

The role requires strong Linux/Unix/Windows server experience, networking knowledge, and experience with Java web stacks. The position offers a flexible, global support model and competitive benefits.

Qualifications

• Minimum 5 years of related experience with a Bachelor’s degree, or equivalent work experience.
• Excellent Communication - both verbal and written; support is conducted via web-based ticketing system, web conferencing and phone.
• Demonstrable collaboration and teamwork skills.
• Ability to prioritize workload in a fast-paced, follow-the-sun support model.
• Ability to reproduce and identify customer problems remotely for resolution.
• Strong background in Linux/Unix/Windows Server OS administration and troubleshooting.
• Solid knowledge of HTTP, SSL, and IPv4/IPv6.
• Experience with Java, Tomcat/JBoss and web servers (Apache, IIS).
• Experience with virtualization and cloud services (AWS, Azure, GCP).

Responsibilities

• Interact with customers and resolve technical issues professionally and efficiently.
• Meet or exceed customer expectations on response quality and timeliness.
• Act as Queue Manager during weekend shifts and triage requests.
• Provide technical support across multiple products and troubleshoot to root cause.
• Collaborate with Support, Engineering, SREs, Product Management and Customer Success teams.
• Document bugs and gather information for Engineering or Training.
• Participate in escalation calls and help create action plans to resolve issues quickly.

Skills

Linux/Unix/Windows admin

Networking fundamentals

Java & web servers

Cloud platforms

Follow-the-sun support model

Excellent communication

Troubleshooting & root-cause analysis

Education

Bachelor’s degree

Tools

Tomcat

JBoss

Apache

IIS

Virtualization

AWS

Azure

GCP

Job description

Ping Identity Corporation is seeking a Senior Technical Support Engineer for a shifted workweek with a remote US footprint. You will support multiple products, triage cases, and engage with Engineering, SREs, and Customer Success to deliver timely solutions.

The role requires strong Linux/Unix/Windows server experience, networking knowledge, and experience with Java web stacks. The position offers a flexible, global support model and competitive benefits.