Senior Cloud Engineer

RapDev; Boston (MA); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Employee Healthcare Coverage (Med

Unlimited PTO (4 weeks minimum)

Family Leave

Equity

Relocation Assistance

Fitness & Commuter Subsidies

Disability insurance

Descripción de la vacante

RapDev builds the operational backbone for autonomous IT and delivers modern ITOM, DevOps, and monitoring solutions for ServiceNow and Datadog environments. The team emphasizes AI-driven incident resolution, observability, and deployment velocity across customer environments.

Ideal candidates bring experience in AWS/Azure/GCP, multiple programming languages, and strong consulting or mentorship capabilities.

Formación

• Experience in large-scale environments and multiple cloud technologies (AWS/Azure/GCP).
• Experience consulting and mentoring; leadership capability expected.
• Proficiency in one or more programming languages; ability to teach on-the-fly.

Responsabilidades

• Understand customer core problems and propose tradeoffs and solutions.
• Communicate complex tech issues to varied audiences.
• Troubleshoot and debug complex systems with limited context.
• Mentor team members and establish best practices.
• Create repeatable patterns using configuration management and documentation.
• Be a primary escalation point for technical issues.

Conocimientos

Cloud platforms

Programming languages

Consulting experience

Mentorship

SRE/DevOps

Monitoring tools

Herramientas

Kubernetes

CI/CD

Descripción del empleo

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.
On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

About RapDev

We specialize in modern ITOM & DevOps ServiceNow delivery, and implementations & integrations of Datadog across a wide variety of customer environments, from on-prem to the cloud. Our experienced team of SREs and DevOps engineers powerfully bring together these two ecosystems to drive better observability, availability, and deployment velocity across customer organizations. Our engineers gain immense exposure across a wide variety of customer landscapes with constantly changing setups project-to-project.

About the Job

An ideal candidate for this role has operated in one or more roles at a large scale environment as well as a wide exposure to a number of relevant cloud technologies including AWS, Azure and GCP. They should have experience in multiple programming languages with a deep understanding of at least one. Consulting experience and leadership/mentorship experience is also very important, as both the customer and our team will look to you for best practices. A successful candidate will have the ability to think on their feet and respond to customer questions on the fly. Additionally, you’ve used a few different sets of monitoring software and understand how to utilize them in the context of SRE and DevOps principles. You stay relevant and aren’t stuck in old ways; we need to be able to adapt to a customer whether they are using COBOL or the bleeding edge version of something completely new.

What you'll do:

Understand a customer’s core problem, identify tradeoffs and propose solutions

Communicate complex technical issues to audiences of various technical knowledge

Troubleshoot complicated systems with little-to-no context

Debug code, read source-code, google how to fix issues off the cuff

Teach the team advanced principles, new technologies, techniques etc.

Be a key point of escalation for others on technical issues

Create repeatable patterns using configuration management and documentation

Maintain a strong desire to be actively involved with the rest of the team and ensure the success of multiple projects

Who you are:

You can work comfortably in a variety of operating systems

Time management and context switching skills

Ability and desire to learn on-the-fly and teach people at the same time

Experience in cloud platforms with a deep knowledge of at least one

Variety of programming experience with deep knowledge in at least one language

Understanding of modern technologies like Kubernetes, services meshes, cloud networking and serverless/PaaS/SaaS technologies

Previous consulting or mentoring/leadership experience

Broad experience in monitoring tools

Understand how to manage infrastructure and configuration in a coded steady state (IAC)

It's also going to help if you have:

Public speaking skills and confidence, ability to identify new opportunities, persuade and steer customers to follow best practices

Experience with auxiliary technologies such as IP address management and inventory

Expertise in a specific area, like relational or non-relational databases, caching, distributed data systems, etc. Something you could talk to or teach in-depth

100% Employee Healthcare Coverage (Medical, Dental & Vision)

Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Fitness & Commuter Subsidies available

Equity

Relocation Assistance

SL & LT Disability

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.