Sr. Principal Professional Services Consultant

Genesys; Bridgeport (CT); On-site; USD 128,400 - 238,600; Full time

Benefits offered by this job

401(k) matching

Flexible work schedules

Adoption assistance

Paid holidays

Paid time off

Job summary

A cloud technology provider in the United States is seeking a Sr. Principal Professional Services Consultant. This role involves leading the design and delivery of Genesys Cloud solutions for major clients, maintaining project standards and ensuring success in implementation. Candidates should have a Bachelor’s degree and extensive experience with the Genesys Cloud platform. The position offers a competitive salary alongside various benefits including medical, dental, and flexible work schedules.

Qualifications

• 3+ years of experience with Genesys Cloud Platform.
• 10+ years total industry experience.
• Strong knowledge of JSON and JavaScript.

Responsibilities

• Lead technical design and architecture for Genesys Cloud projects.
• Ensure adherence to PS implementation standards.
• Provide training on Genesys Cloud products.

Skills

Project management

Technical architecture

Communication skills

Integration with APIs

Knowledge of AWS

Education

Bachelor’s degree in Computer Engineering, Computer Science, or related field

Job description

Job Summary

The Sr. Principal Professional Services Consultant leads the design and delivery of Genesys Cloud solutions for large or strategic customers. The role requires deep product expertise, leading technical architecture, and ensuring project success through PS implementation standards and efficient problem resolution.

Responsibilities

• Lead technical design and architecture for Genesys Cloud projects, acting as the primary technical advisor for key accounts.
• Ensure adherence to PS implementation standards, manage project plans, test plans, and provide status updates.
• Support post‑sale and transition activities, including onsite/remote escalation handling.
• Maintain a minimum of 70% billable utilization and identify opportunities to increase delivery efficiency.
• Provide training on Genesys Cloud products and internal processes to internal and external stakeholders.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, or related field.
• 3+ years of experience with Genesys Cloud Platform and 10+ years total industry experience.
• Strong knowledge of AWS and experience building integrations with APIs, JSON, and JavaScript.
• Excellent communication skills and ability to manage complex projects and teams.

Compensation & Benefits

Base salary $128,400 – $238,600. Includes potential commission or bonus opportunities.

Benefits: Medical, Dental, Vision, Telehealth, flexible work schedules, 401(k) matching, adoption assistance, fertility treatments, 10 paid holidays, and paid time off.