Senior Cloud AI Ops Engineer – Hybrid (San Ramon)

PTC; San Ramon (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Commuter benefits

Learning & career growth

Job summary

ServiceMax is seeking a Senior Cloud Operations Engineer, AI Ops (Cloud) to help run and optimize cloud infrastructure across AWS in a hybrid setting out of San Ramon, CA. You will manage Kubernetes clusters, automate infrastructure with Terraform/Ansible, and collaborate with security and development teams to improve CI/CD and observability.

The role emphasizes AI-assisted incident triage, root-cause analysis, and reducing toil, with on-call rotation and capacity planning.

Qualifications

• 3–5 years of experience in cloud operations, DevOps, or infrastructure engineering.
• Ability to commute to the office in San Ramon, CA 2 days a week.
• Strong understanding of AWS cloud services.
• Experience working in Linux/Unix environments.
• Familiarity with container technologies (Docker and/or Kubernetes).
• Exposure to infrastructure-as-code tools (Terraform, Ansible, or similar).
• Understanding of CI/CD concepts and tools.
• Familiarity with monitoring and logging tools (CloudWatch, ELK, Prometheus, Grafana).

Responsibilities

• Support the operation and maintenance of cloud infrastructure across AWS environments.
• Deploy, manage, and operate applications on Kubernetes clusters (EKS or similar).
• Perform Kubernetes troubleshooting including pod failures, scaling issues, networking, and cluster health.
• Assist in managing production systems including monitoring, alerting, and incident response.
• Troubleshoot and resolve infrastructure and application issues in a timely manner.
• Work with engineering teams to support deployments and improve CI/CD workflows, including container-based releases.
• Contribute to infrastructure automation using Terraform and Ansible.
• Help maintain system reliability, availability, and performance through day-to-day operations.
• Participate in on-call rotation and incident response process.
• Assist with capacity planning and cost optimization efforts.
• Partner with security teams to support compliance and security best practices.
• Contribute to improving observability via logs, metrics, and dashboards.
• Actively leverage AI/ML tools to improve cloud operations efficiency.

Skills

Cloud operations

DevOps

Infrastructure engineering

AWS

Linux/Unix

Containers

Tools

Docker

Kubernetes

Terraform

Ansible

CloudWatch

ELK

Prometheus

Grafana

Job description

ServiceMax is seeking a Senior Cloud Operations Engineer, AI Ops (Cloud) to help run and optimize cloud infrastructure across AWS in a hybrid setting out of San Ramon, CA. You will manage Kubernetes clusters, automate infrastructure with Terraform/Ansible, and collaborate with security and development teams to improve CI/CD and observability.

The role emphasizes AI-assisted incident triage, root-cause analysis, and reducing toil, with on-call rotation and capacity planning.