Senior CLM & Systems Analyst - Icertis Specialist

Smurfit Westrock; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Smurfit Westrock seeks a Lead Analyst to support and improve business systems across Legal, Procurement, Safety, Quality and Environmental teams, with primary focus on Icertis CLM. You’ll partner with business users and IT to resolve issues, document requirements, and drive enhancements.

The role requires strong analytical, communication, and stakeholder-management skills, plus experience with CLM and enterprise applications.

Qualifications

• Three+ years as SME / business systems analyst or IT analyst supporting end users and IT teams.
• Experience providing functional support for enterprise applications, including incident resolution, requirements analysis, testing, documentation, and user training.
• Ability to work with business stakeholders and technical teams across multiple functions.
• Strong analytical and problem-solving skills, with ability to explain solutions clearly to diverse audiences.
• Strong written and verbal communication skills, including documenting requirements and procedures.
• Experience with Icertis or CLM platforms; familiarity with safety/environmental modules is a plus.

Responsibilities

• Serve as the lead functional and application support resource for Icertis and assigned Safety, Quality and Environmental systems.
• Provide timely support to Legal, Procurement, Category Managers, and other end users by diagnosing issues, coordinating resolution, and communicating status.
• Develop understanding of contract lifecycle management processes, system configuration, integrations, data flows, and user roles.
• Gather, clarify, and document requirements for enhancements, reports, and process improvements.
• Translate business needs into functional requirements and work with tech teams, vendors, and service partners through design, testing, and support.
• Coordinate incident, request, problem, and change-management activities per IT processes.
• Lead root-cause analysis for recurring issues and recommend corrective actions.
• Plan and execute functional testing and user acceptance testing; document results and support production readiness.
• Create and maintain support documentation, process flows, knowledge articles, training materials, and SOPs.
• Deliver user guidance and training to improve adoption and data quality.
• Monitor system performance, interfaces, access, and data quality; escalate risks as needed.
• Support system upgrades, releases, patches, and vendor changes; assess impact and communicate to stakeholders.
• Identify opportunities to simplify processes and strengthen controls.
• Maintain strong working relationships across Legal, Procurement, Safety, Environmental, IT, and third-party providers.

Education

Bachelor's degree in Information Systems / Business / Supply Chain or related field

Tools

Icertis CLM

Benchmark Gensuite (BGS)

Job description

Smurfit Westrock seeks a Lead Analyst to support and improve business systems across Legal, Procurement, Safety, Quality and Environmental teams, with primary focus on Icertis CLM. You’ll partner with business users and IT to resolve issues, document requirements, and drive enhancements.

The role requires strong analytical, communication, and stakeholder-management skills, plus experience with CLM and enterprise applications.