Senior Clinical Secretary - Radiology Support Services

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Dartmouth Health in Lebanon, New Hampshire is seeking an experienced administrative support specialist to manage patient scheduling, calendars, and a variety of clerical tasks in a fast-paced healthcare setting.

The role encompasses arranging surgical and infusion procedures, preparing reports, and assisting clinical staff while maintaining accurate records and delivering excellent customer service to patients and families.

Qualifications

• 3 years of administrative support experience with a high school diploma or equivalent.
• Experience working with the public is required.
• Knowledge of medical terminology may be required.
• Proficiency in word processing and office software.

Responsibilities

• Answer phones, screen calls, provide directions and take messages.
• Schedule patients, manage calendars, coordinate procedures and related bookings.
• Design and coordinate master schedules and other calendars.
• Maintain charts and provide admin support to clinical staff.
• Type letters, emails, and prepare correspondence.
• Create forms, spreadsheets, tables and presentations.
• Handle filing, patient records and billing-related tasks.
• Prepare reports and assist with budget and reimbursements.
• Train new staff and supervise temporary workers and volunteers.
• Arrange meetings, minutes, travel and agendas.

Skills

Administrative support

Customer service

MS Word

Excel

PowerPoint

MS Publisher

Communication skills

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

MC Publisher

Job description

Overview

Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.

Responsibilities

1. Answers telephone, screens and directs calls, gives directions, and takes messages.
2. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
3. Designs, analyzes, and coordinates master and other schedules.
4. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
5. Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
6. Creates forms and spreadsheets, tables, charts, databases and slides.
7. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
8. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
9. Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
10. Creates agendas and takes minutes for meetings.
11. Coordinates conferences/meetings and make travel arrangements.
12. Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
13. Prepares grants and negotiates outside contracts.
14. Performs other duties as required or assigned.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Required Licensure/Certifications

- None

• Area of Interest: Secretarial/Clerical/Administrative
• Pay Range: $18.28/Hr. - $28.33/Hr.
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
• Shift: Day
• Job ID: 41837

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers

Dartmouth Health is an Equal Opportunity and Affinative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

Dartmouth Health provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs in accordance with applicable law. Applicants who require an accommodation during the application or interview process may contact [e-mail] for assistance.