Senior Clinical Operations Specialist

Workit Health; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Workit Health, a remote-focused addiction recovery company, seeks a full-time healthcare operations role. Responsibilities include maintaining provider scheduling templates, collaborating with clinical professionals, and participating in projects to improve efficiency. This position offers a supportive culture and comprehensive benefits.

Benefits

5 weeks PTO including mental health days

401k with 4% matching

Comprehensive health insurance

Paid Parental Leave

Professional development allowance

Flexible Spending Accounts

Qualifications

• 2+ years of healthcare operations experience.
• 1+ years of experience with clinical scheduling.
• Strong analytical ability and customer service skills.

Responsibilities

• Coordinate the implementation and maintenance of clinical templates.
• Fulfill schedule change requests quickly and accurately.
• Independently manage project work and meet deadlines.

Skills

Customer service

Analytical ability

Problem solving

Tools

EHR Systems

Google Sheets

Looker

Job description

Location: Remote

Hours: Full-time, M-F 7:30am-4pm EST

Reports to: Director of Clinical Operations

Compensation: $23.50-$25.00

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Job Summary:

This is a full-time role, working remotely and reporting to the Director of Operations, Clinical Practice. This role is responsible for the building and maintaining of provider schedule templates. This includes evaluating and implementing different scheduling functionality to enhance template design to improve throughput and/or access.

Core Responsibilities:

Primarily responsible for coordinating the implementation and maintenance of clinical templates.
Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to develop and utilize best practice strategies and techniques.
Independently carries out project work and meets all project deadlines.
Collaborates and coordinates with practice operations leaders to process and manage requests for schedule changes through to completion.
Demonstrates ability to identify problems and follow through until resolution. Exhibit sound and accurate decision making and serve as an expert resource for problem solving.
Facilitate dialogue around additional enhancement opportunities that may improve workflows, access, or leverage automation.
Monitors scheduling impacts on capacity, communicating issues and evaluating solutions with leadership.
Consistently meet or exceed Service Level Agreements (SLA) when evaluating and resolving requests.
Document and revise master files to track changes and ensure that they are always up to date.
Monitor and communicate deviations in master template, approved exceptions to master schedules, and concerns.
Performs other support functions relating to Capacity Management to ensure an efficient, high quality & safe experience for patients, providers, and staff
Participates in other work, projects, meetings, and committees as assigned.

Qualifications:

2+ years of healthcare operations experience
1+ years of experience building and maintaining clinical scheduling systems
Fluent within EHR and data management systems, such as Google sheets and Looker
Experience collaborating with clinical professionals, support staff, and patients
Exceptional internal and external customer service
Demonstrated track record of meeting organizational goals and contributing to process improvement plans
Remain flexible and adaptable within a fast-paced environment and with rapidly changing requirements, working well in ambiguity; able to quickly learn new processes and procedures.
Ability to manage multiple tasks simultaneously, set priorities and understand the enterprise environment and competing priorities in conjunction with developing/meeting project goals.
Strong analytical ability
Ability to assess and report on metrics
Comfortable presenting to staff and leadership

Benefits & Rewards:

Fully remote work
5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
11 paid holidays
Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
401k + 4% matching
Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
Health Savings Accounts (HSA)
Employee assistance program, complete with financial coaching and counseling sessions
Professional development allowance for all staff
Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
Vibrant, democratized culture with clubs and multiple ERG groups
Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.