Sr Partner Operations Specialist

Remote Jobs; United States; Remote; USD 93,000 - 140,000; Full time

Job summary

Une entreprise leader dans les solutions bancaires numériques recherche un Sr Partner Operations Specialist pour optimiser les opérations partenaires. Ce rôle implique des analyses approfondies et des innovations visant à améliorer la satisfaction des partenaires. Les candidats doivent posséder des compétences avancées en gestion de projet, ainsi que dans les environnements SaaS et fintech. En tant qu'organisation à distance, nous valorisons la diversité et offrons un excellent environnement de travail, accompagné d'avantages compétitifs.

Benefits

Unlimited paid time off

401(k) with employer match

Diverse and inclusive culture

Remote-first environment

Qualifications

• Expérience en gestion des opérations ou des partenaires (5+ ans).
• Familiarité avec les services financiers ou les produits bancaires.
• Compréhension des outils de gestion de projet et des processus de changement.

Responsibilities

• Conduire des évaluations opérationnelles et améliorer l'efficacité des workflows.
• Gérer et optimiser le programme partenaire, suivre les métriques clés.
• Collaborer avec les parties prenantes pour identifier les goulets d'étranglement et améliorer les processus.

Skills

Problem-solving

Analytical skills

Communication

Facilitation

Organizational skills

Education

5+ years of experience in operational or partner management roles

Tools

JIRA

Microsoft Office

Google Workspace

Data visualization tools

Job description

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience."

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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As a key member of the Corporate Development Operations team, the Sr Partner Operations Specialist plays a vital role in enabling strategic growth through operational excellence. This role focuses on driving efficiencies in partner operations, supporting strategic initiatives, and creating repeatable processes that scale with the business. The ideal candidate will have a proven ability to lead cross-functional initiatives, solve complex operational challenges, and help bring structure to dynamic, multi-vendor environments.
Key Responsibilities & Duties:

• Conduct operational assessments and process improvement initiatives to enhance efficiency and scalability across partner and internal workflows.
• Assist in the management and optimization of the Partner Program, enhancing partner engagement, tracking key metrics, and supporting continuous improvement.
• Contribute to the development and enhancement of Confluence spaces, including the creation and maintenance of standardized operating procedures (SOPs) that promote team knowledge sharing and operational consistency.
• Analyze, document, and recommend improvements to the end-to-end partner journey, identifying opportunities for greater efficiency, consistency, and partner satisfaction.
• Design and maintain dashboards and data visualizations that provide actionable insights into partner operations, project performance, and cross-functional KPIs.
• Collaborate with stakeholders across Product, Engineering, Finance, and other departments to proactively identify bottlenecks and implement process improvements.
• Monitor and report on key operational metrics, identifying areas for improvement and driving corrective actions.
• Stay up to date with fintech, SaaS, and banking trends to ensure operations stay aligned with industry best practices and evolving partner expectations.
• Ensure quality and timely deliverables through rigorous attention to detail and accountability.
• Other duties as assigned.

Qualifications:

• 5+ years of experience in operational, partner management, or project management roles.
• Experience in SaaS, fintech, or vendor/partner ecosystems.
• Strong understanding of project management tools, with a focus on JIRA and experience managing work through monthly JIRA sprints.
• Familiarity with financial services or banking products and terminology.
• Working knowledge of change management processes and how they apply across cross-functional teams.
• Highly organized with excellent communication, facilitation, and analytical skills.
• Strong command of Microsoft Office, Google Workspace, and data visualization/reporting tools.

Desired Skills:

• Proven ability to lead and manage complex initiatives across multiple stakeholders.
• Proactive problem-solver with strong process orientation and critical thinking skills.
• Self-starter capable of working independently while managing competing priorities.
• Strong interpersonal and relationship-building skills with both internal teams and external partners.
• Skilled in data interpretation and deriving insights to drive operational improvements.
• Adaptability in fast-changing environments; thrives on structure-building and ambiguity.
• Demonstrated ability to balance detail orientation with strategic thinking.

The salary range for this position is: $93,107 - $139,661

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.