(Senior) Content Operations Specialist

Cargo One GmbH; Bessemer (AL); Remote; USD 80,000 - 120,000; Full time

Job summary

Cargo One GmbH is seeking a Senior Content Specialist to oversee critical content workflows in the air freight industry. This strategic role requires strong organizational skills, a keen understanding of master data management, and the ability to mentor others. Join a remote-first culture with global reach and make an impact in shaping the future of air cargo operations.

Benefits

Home office budget of €650

Unlimited co-working options globally

24 paid vacation days

Qualifications

• 3+ years of experience in content operations or master data management.
• Excellent Excel/Google Sheets skills and work with structured data.
• Ability to optimize content workflows and mentor junior specialists.

Responsibilities

• Own end-to-end content workflows for high-priority data.
• Conduct quality control and resolve data inconsistencies.
• Document and evolve standards across workflows.

Skills

Content Operations

Excel/Google Sheets

Data Management

Process Improvement

Mentoring

Education

Bachelor’s degree or relevant experience

Tools

Zendesk

Job description

What’s the opportunity?

We are looking for a Senior Content Specialist to lead high-impact content workflows and help us scale our content ingestion and master data processes. You’ll operate at the heart of our content operations, ensuring the structured ingestion, validation, and delivery of complex airline data across multiple geographies and carriers.

This is a strategic and hands-on role for someone who thrives in structured, detail-driven environments and brings a strong understanding of operational workflows, content systems, and air freight industry nuances.

We’re backed by leading VCs (Index, Bessemer) and thrive on a remote-first culture across Europe. You’ll be part of a feedback-driven, fun, and ambitious environment, with the option for visa support if you’re already based in Germany. If you’re eager to keep learning and make a huge impact through scale and innovation - this role is for you!

You can work from (almost) anywhere in Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

A snapshot of what you will be doing here:

• Own end-to-end content workflows for high-priority rate and routing data.

• Optimise ingestion processes, tools, and documentation for scale.

• Conduct in-depth quality control and resolve complex data inconsistencies.

• Mentor and support junior content specialists and lead by example.

• Work closely with automation, product, and partner operations teams.

• Identify automation opportunities and collaborate on tooling improvements.

• Document and evolve standards and playbooks across workflows.

• Liaise with internal and external stakeholders to ensure operational alignment.

• Analyse operational performance and identify areas for improvement.

• Maintain structured datasets and master data quality across systems

️ We’re looking for someone who has:

• You have 3+ years of experience in content operations or master data management.

• You have excellent Excel/Google Sheets skills and love working with structured data.

• You have experience navigating high-volume content workflows.

• You are highly organized and can lead process improvements from idea to execution.

• You’re comfortable mentoring others and sharing best practices.

• If you've worked in air freight, logistics, or airline operations (e.g., as a support or service agent), that would be a serious asset.

• You’re comfortable working with ticketing platforms (e.g., Zendesk) and documentation tools.

️ We think you will love working here if:

• You value building great relationships and trust with your team and managers.

• You see working remotely successfully as a pioneering challenge which is constantly evolving.

• In everything you do, you take ownership and get a kick out of exceeding expectations.

• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.

• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.

• You see the value of giving and receiving feedback and incorporate this into everything you do.

• You are not afraid to voice your opinions and like using data to back them up.

We are currently offering the following benefits globally:

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date.

• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. Click here to watch a video from one of our early offsite events.

• Unlimited co-working options through our partner desana all around the world.

• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.

What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

Curious to know more?

• Read more about connecting the world’s air cargo markets to make them more productive and successful.

• Get to know Siena and Alexfrom the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations.

• View cargo.one latest news from the industry.

• Read about one of our latest partnership with Avianca Cargo.