Senior Clinical Case Manager, Remote - EAP & Referrals

AllOne Health Company; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Paid time off

401(k) with company match

EAP benefits

Job summary

AllOne Health is seeking a Clinical Case Manager to work remotely on a full-time, exempt basis. The role provides advanced clinical consultation and case management for priority client accounts, coordinating referrals, assessments, and treatment coordination from intake to closure.

The ideal candidate will be a licensed Master-level clinician with LRE in Illinois, strong EAP experience, and the ability to work independently in high-pressure settings while maintaining documentation and quality

Qualifications

• Master-level clinician.
• Fully licensed to practice in the State of Illinois.
• Prior EAP experience managing formal referral and/or fitness-for-duty evaluations; account management experience preferred.
• Demonstrated clinical experience in mental health and substance use assessment and treatment.
• Ability to work independently, exercise sound judgment, manage competing priorities, and perform effectively in high-pressure or time-sensitive situations.
• Account management, customer consultation, training, or presentation experience preferred.
• Experience supporting complex organizations, healthcare environments, labor organizations, safety-sensitive workforces, or other high-touch customer populations preferred.

Responsibilities

• Serve as a senior clinical resource to the Client Relations team for complex formal referrals, high-risk situations, and other cases requiring advanced clinical judgment or coordination.
• Manage assigned formal referrals and complex clinical cases from initial consultation through assessment, treatment coordination, monitoring, and closure, consistent with contractual requirements and established procedures.
• Consult with Client Relations Managers to clarify referral scope, roles, communication expectations, service requirements, and next steps before and throughout case management.
• Serve as the clinical liaison among referring organizations, individual clients, evaluators, treatment providers, and other authorized stakeholders while maintaining appropriate confidentiality and professional boundaries.
• Coordinate clinically appropriate assessments, treatment referrals, fitness-for-duty or related evaluations, and follow-up services based on the needs and requirements of each case.
• Monitor case progress, identify barriers or emerging risks, and elevate significant clinical, operational, customer, or safety concerns to appropriate internal leaders.
• Provide timely consultation and responsive support for acute or time-sensitive referrals, including coordination with internal crisis, clinical, and operational teams as needed.
• Maintain accurate, timely, and complete case documentation and customer-related activity in required clinical and customer relationship management systems.
• Partner with the Managing Director, Director of Client Relations, and assigned Client Relations Managers to support customer expectations, service quality, retention, and resolution of complex clinical concerns.
• Participate in customer meetings, case reviews, implementation discussions, and presentations when clinical expertise or formal-referral oversight is needed.
• Support special projects and other clinical account needs based on customer complexity, business priorities, and team capacity.

Skills

Master-level clinician

Independent work

Account management experience

Customer consultation skills

Job description

AllOne Health is seeking a Clinical Case Manager to work remotely on a full-time, exempt basis. The role provides advanced clinical consultation and case management for priority client accounts, coordinating referrals, assessments, and treatment coordination from intake to closure.

The ideal candidate will be a licensed Master-level clinician with LRE in Illinois, strong EAP experience, and the ability to work independently in high-pressure settings while maintaining documentation and quality